Service Engineer I - Motors

WEG; Duluth (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA, seeks a Service Engineer I to provide technical support for WEG products, assist customers, and coordinate warranty administration.

The role involves troubleshooting, processing warranty claims, and collaborating with internal teams to resolve issues. The successful candidate will have a minimum of 3 years in technical support or service engineering, strong motor knowledge, and the ability to read technical drawings and documentation.

Qualifications

• Minimum of 3 years in technical support, service engineering, warranty, or related customer support.
• Strong knowledge of electric motors and motor applications.
• Ability to read and interpret drawings, schematics, specifications, and product documentation.
• Familiarity with warranty processes and product support practices.

Responsibilities

• Provide technical support to customers via phone and email.
• Troubleshoot product and application issues and propose solutions.
• Review and process warranty claims.
• Coordinate with Engineering, Quality, Sales and Operations.
• Issue warranty credits and coordinate claim resolution.
• Prepare return authorizations and supporting documentation.
• Track warranty trends and support quality initiatives.
• Develop warranty and service reports for management.

Skills

Technical support

Customer service

Troubleshooting

Electrical knowledge

Education

Bachelor's Degree in Electrical Engineering

Technical certificate in electrical/mechanical discipline

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

WEG Electric Corp. has an exciting opportunity for a Service Engineer I to join our team in Duluth, GA. The Service Engineer I provides technical support for WEG products by assisting customers, distributors, service centers, and internal teams with product applications, troubleshooting, warranty claims, and repair recommendations. This role serves as a key technical resource, responding to customer inquiries via phone and email while supporting warranty administration and coordination with third-party service providers.

This position is well-suited for professionals with several years of technical support or industrial experience who are looking to further develop their expertise in electric motors, industrial applications, and customer-focused technical support. Working closely with experienced engineers and cross-functional teams, the Service Engineer I builds product knowledge while contributing to customer satisfaction and operational excellence.

Primary Responsibilities

• Provide technical support to customers and end users via phone and email.
• Troubleshoot product and application issues and recommend appropriate solutions.
• Receive, review, and process warranty claims.
• Analyze warranty claim information and request additional details when required.
• Communicate technical and quality-related issues with internal departments, including Engineering, Quality, Sales, and Operations.
• Serve as a technical resource for both internal and external customers.
• Issue warranty credits and coordinate claim resolution with customers and service providers.
• Prepare return authorizations (RGAs) and factory bill-back documentation as needed.
• Track product failures and warranty trends to support quality improvement initiatives.
• Develop warranty and service-related reports for management.
• Recommend replacement parts and repair options to customers.
• Coordinate third-party service support when required.
• Maintain warranty repair logs and accurate customer records.
• Collaborate with team members to share technical knowledge and support departmental objectives.
• Perform other duties and special projects as assigned.

Education

• High School Diploma or GED required.
• Technical certificate in an electrical, mechanical, or related discipline preferred.
• Bachelor's Degree in Electrical Engineering or a related field strongly preferred.

Experience & Knowledge

• Minimum of 3 years of experience in a technical support, service engineering, warranty, or related customer support role.
• Strong knowledge of electric motors and motor applications.
• Working knowledge of industrial and manufacturing environments.
• Ability to read and interpret technical drawings, schematics, specifications, and product documentation.
• Understanding of troubleshooting methodologies and technical problem-solving.
• Knowledge of warranty processes and product support practices preferred.
• Familiarity with Microsoft Office applications and business systems.

About WEG Electric Corp.

WEG Electric Corp is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG Electric Corp. operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net. We offer a pleasant work environment, competitive compensation and full benefits package. Must be authorized to work in the United States. WEG Electric Corp. does not offer visa sponsorship for this role. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.