Field Service Engineer

Job Juncture; Addison (IL); On-site; USD 75,000 - 105,000; Full time

Job summary

Job Juncture is seeking a technically skilled Field Service Engineer in Addison, IL. You will be the technical expert on customer sites and also contribute from the facility by refining SOPs, digitizing records, and strengthening the service department's structure.

You will travel to client sites to install, calibrate, troubleshoot, and repair equipment, while also training customer personnel and identifying service opportunities.

Qualifications

• 2+ years of hands-on maintenance, field service or industrial experience on equipment.
• Experience reading schematics and using diagnostic tools/meters.
• BS, AAS, or technical certifications in electronics/engineering or related field preferred.
• Strong communication skills for customer-facing roles.
• Willing to travel 3-4 days per week, ~70% domestically; passport may be required.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair equipment.
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems.
• Provide hands-on training to customer personnel on operation, maintenance, and safety procedures.
• Build and maintain strong customer relationships as the primary service contact.
• Identify and communicate upsell opportunities including service agreements and preventive maintenance.
• Relay field observations and customer feedback to internal teams for product/service improvements.
• Assist with in-house assembly and equipment testing during non-travel periods.

Skills

Field service

Industrial maintenance

Schematics reading

Diagnostics tools

Customer communication

Travel readiness

Education

Engineering degree or technical certification

Tools

Diagnostic meters

Electrical testing tools

Job description

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in-house assembly and equipment testing during non-travel periods

Requirements

• 2+ years of hands-on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer-facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both
• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year-end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter