Service Engineer

Valore Recruiting; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Valore Recruiting's client, a B2B high-tech company, seeks a Service Engineer to join the US Service team after extensive training, playing a key role in creating long-term customer satisfaction.

You will perform installation, startup, commissioning, and maintenance at customer sites across the USA, troubleshoot complex machines, read schematics, and document service activities. Strong communication and teamwork are essential, with travel up to 25%.

Qualifications

• Knowledge of electrical and mechanical systems with hands-on experience.
• Willingness to travel up to 25% in the USA.
• Authorized to work in the United States; no visa sponsorship.

Responsibilities

• Install, startup, qualification, SAT, and commissioning at customer sites.
• Perform preventive maintenance, corrective maintenance, emergency service, and upgrades.
• Mechanical assembly, cable routing, wiring, and machine setup.
• Troubleshoot faults on automated assembly and test systems.
• Calibrate, align, and diagnose machines; document service reports.
• Create quotations for services, upgrades, and spare parts.
• Support spare parts management, inventory, shipping, and tools.
• Collaborate with service engineers and customers to resolve issues.
• Maintain professional attitude and ensure safe, organized work environments.
• Identify opportunities to sell service contracts, upgrades, and training.

Skills

Electrical engineering

Mechanical engineering

Hands-on attitude

Interpersonal skills

Problem-solving

Communication skills

Attention to detail

Customer-focused mindset

Team player

Travel readiness

Tools

CRM systems

Job description

Our client is a B2B high-tech company providing advanced assembly and testing solutions. The company combines technical excellence with a highly skilled workforce, enabling customers throughout the entire production lifecycle, from prototype development through large-scale manufacturing.

About the Role

After an initial extensive training period, you will join the US Service team, and you will be an essential part of the Customer Success Structure - responsible for creating long-term customer satisfaction.

Responsibilities

Essential job functions include the following, but are not limited to:

• Perform installation, startup, qualification, SAT, and commissioning activities at customer sites
• Perform preventive maintenance, corrective maintenance, emergency service, and machine upgrade activities
• Perform mechanical assembly, cable routing, tubing, electrical wiring, and machine setup activities
• Locate faults in machines and troubleshoot mechanical, electrical, pneumatic, and process-related issues on automated assembly and test systems
• Perform machine calibration, alignment checks, and diagnostics
• Document service activities, machine issues, and corrective actions through service reports and CRM systems
• Creating quotations for services, machine upgrades and spare parts
• Support spare parts management, inventory control, shipping, receiving, and preparation of service tools and materials
• Support demo systems, lab machines, and internal applications equipment
• Work closely with other Service Engineers, Applications Engineers, and customers to resolve issues and escalated more advanced technical problems when needed
• Maintain a professional and solutions-oriented attitude during high-pressure customer situations
• Support a safe and organized work environment
• Create customer success through timely and competent service experiences
• Identify and pursue opportunities to sell new service contracts, renew existing contracts, sell machine upgrades and training

Required Skills

• Knowledge of electrical and mechanical engineering and a hands-on attitude
• Strong interpersonal skills and problem-solving abilities
• Great communication skills (active listening, great communicator in verbal and written interactions)
• High attention to detail, organized and proactive, with a customer-focused mindset
• Self-motivated and driven by a desire to create customer success
• Team player, but also able to work independently and to think on his/her feet while on site with customers
• Ability to read schematics/drawings and troubleshoot complex machines
• Good knowledge in the use of programming languages, especially in the use of development environments is a plus
• Willingness to travel up to 25% of work time in USA
• Visa sponsorship is not available for this position, and applicants must be currently authorized to work in the United States on a full-time basis

Equal Opportunity Statement

Our client is committed to diversity and inclusivity.