FIELD SERVICE TECHNICIAN

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Fine Foods & Pharmaceuticals N.T.M. S.p.A. is seeking an experienced field service engineer to install, commission, and optimize CNC machinery at customer sites across North America. The role emphasizes troubleshooting, preventive maintenance, and customer training to maximize equipment performance.

The ideal candidate has a mechanical/electrical/mechatronics degree, 4+ years of electromechanical work in manufacturing, and travel readiness. Spanish is a plus; a valid driver's license is required.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation Engineering, or related field.
• Minimum of 4 years of experience servicing, maintaining, or troubleshooting electromechanical equipment in an industrial manufacturing environment.
• Hands-on experience with integrated mechatronic systems and CNC machinery repair.
• Ability to read electrical schematics, wiring diagrams, and mechanical drawings.
• Exposure to PLC programming or basic programming concepts (C++ like) is an asset but not required.
• Valid driver's license and driving record that meets company requirements.
• Spanish language proficiency is a plus but not required.

Responsibilities

• Install, commission, and optimize CNC machinery at customer facilities to ensure peak performance and satisfaction.
• Perform preventive maintenance, equipment inspections, and repairs to maximize machine reliability.
• Travel approximately 70% across North America, with occasional international travel, and provide remote support when not traveling.
• Diagnose and resolve electromechanical issues using advanced troubleshooting techniques.
• Prepare detailed technical reports to support headquarters with root cause analysis and improvements.
• Follow SOPs while applying critical thinking for non-standard situations.
• Collaborate with Engineering, Applications, and Customer Support teams to resolve challenges.
• Build strong customer relationships with responsive, professional service.
• Deliver hands-on operator and maintenance training to maximize equipment performance.

Skills

Independent problem solver

Willing to travel

Customer interaction

Education

Bachelor's degree in Mechanical/ Electrical/ Mechatronics/ Automation

Tools

PLC programming basics

Job description

Position Responsibilities:

• Install, commission, and optimize advanced CNC machinery at customer facilities, ensuring peak performance and customer satisfaction.
• Performpreventive maintenance, equipment inspections, and repairs to maximize machine reliability and minimize downtime.
• Travel approximately 70% throughout North America, with occasional international travel, to support installations, commissioning, preventive maintenance, and service projects. When not traveling, provide remote technical support.
• Diagnose and resolve complex mechanical, electrical, pneumatic, and control system issues using advanced troubleshooting techniques.
• Prepare detailed technical reports and documentation to support headquarters engineering teams with root cause analysis, complex troubleshooting, and continuous product improvement.
• Demonstrate theflexibility to follow established standard operating procedures while also applying critical thinking and innovative problem-solving when situations require non-standard approaches.
• Collaborate with Engineering, Applications, and Customer Support teams to resolve technical challenges and continuously improve service quality.
• Build strong customer relationships by providing responsive, professional, and solution-oriented technical support.
• Deliver hands-on operator and maintenance training, empowering customers to maximize the performance and longevity of their equipment.
• Represent the company at industry trade shows, exhibitions, and customer demonstrations as a technical expert and trusted resource.
• The ideal candidate is an independent problem solver who enjoys diagnosing complex electromechanical systems, interacting directly with customers, and delivering exceptional technical service in a fast-paced manufacturing environment.

Requisiti

Required Qualifications:

• Bachelor's degree in Mechanical Engineering,Electrical Engineering, Mechatronics, Automation Engineering, or a related technical field, or an equivalent combination of education and hands-on industry experience.
• Minimum of 4 yearsof experience servicing, maintaining, or troubleshooting electromechanical equipment in an industrial manufacturing environment.
• Hands-on experience with integrated mechatronic systems, including mechanical, electrical, electronic, pneumatic, and motion control technologies, with the ability to troubleshoot, diagnose, and repair complex CNC machinery.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
• Exposure to PLC programming or basic programming concepts (such as C++) is considered an asset but is not required.
• Possess a valid driver's license and driving record that meets company vehicle insurance requirements.
• Spanish language proficiency is a plus and will support communication with a broader customer base but is not required.

Physical Requirements

• Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds and occasional lifting and carrying of 50 or more pounds.Also requires constant pushing and pulling of up to 50 pounds and occasional pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices.

Bonus