Field service engineer

Optimum Sorting; Appleton (WI); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Sick leave

Job summary

Optimum Sorting is seeking a Field Service Engineer to install, service, and maintain equipment at customer facilities worldwide. You will troubleshoot electrical, mechanical, software, and sorter programming issues on-site and remotely, and provide comprehensive training on machine setup and preventive maintenance.

The role requires 3–5 years of hands-on machinery experience, a Midwest base preference, and travel of 140–180 days per year.

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent practical experience.
• 3–5 years of experience as a (service) technician with hands-on machinery experience.
• Strong electrical, mechanical, and software troubleshooting capabilities.

Responsibilities

• Install, service and maintain equipment at customer facilities.
• Troubleshoot electrical, mechanical, software, and sorter programming issues on-site and remotely.
• Provide customers with technical training on machine setup, operation, first-line troubleshooting, and preventive maintenance.

Skills

Electrical troubleshooting

Mechanical troubleshooting

PLC systems

Siemens S7

Office 365

Remote support

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Tools

Linux

Siemens S7

Networking basics

Job description

As a Field Service Engineer, you’re responsible for installing, servicing and maintaining the equipment at our customer facilities according to the specifications.

• You troubleshoot and resolve electrical, mechanical, software, and sorter programming issues both on-site and remotely via phone or remote access.
• Following installation, you provide customers with comprehensive technical training on machine setup, operation, first-line troubleshooting, and preventive maintenance practices.
• You share your field experience in identifying bottlenecks and collaborate closely with service and engineering teams to implement effective solutions and continuous improvements.
• Our customers are located worldwide, requiring approximately 140–180 travel days per year, including extended hours during our high-demand busy season. Travel includes both regional and international assignments; therefore, a valid passport is required as international (valid passport is required)
• You report to the Service Coordinator

WHO ARE WE LOOKING FOR?

• That you’re based in the Midwest region (Wisconsin preferred).
• That you hold a Bachelor’s degree in Mechanical or Electrical Engineering or possess equivalent practical experience.
• That you have 3–5 years of experience as a (service) technician, with hands-on experience with machinery required.
• That you have a broad technical knowledge base: Electrical troubleshooting: Experience with single-phase and three-phase systems, low-voltage DC systems, and the ability to read and interpret electrical schematics, Mechanical expertise: Proficient in the use of hand tools, capable of reading and understanding mechanical drawings, and able to safely lift 25–50 lbs.
• That you have software knowledge: Strong working knowledge of Office 365. Experience with Linux, PLC systems, Siemens S7, and computer networks is considered an asset.
• That your English is fluent, both in writing as verbal and preferably.
• That you are a self-driven problem solver with the ability to independently diagnose and resolve issues.
• Communicative, flexible, and adaptable, with a willingness to adjust working hours to meet customer needs. Ability to perform under pressure in challenging situations

WHAT'S IN IT FOR YOU?

• Thanks to our wide range of machines and customized solutions, your role will be both versatile and technically challenging.
• You will work in a high-tech environment where quality is a top priority and continuous investment in R&D ensures your technical knowledge remains up to date.
• You will join a dynamic and growing SME that values creativity, encourages initiative, and gives you the opportunity to shape your own professional growth path.
• We offer a varied and dynamic position with the freedom to bring your own ideas and approach to the role.
• Our organization is characterized by open communication, a family-oriented atmosphere, and a culture where innovation and change are embraced.
• We offer a competitive market-based salary of $70,000 to $85,000, along with comprehensive health, dental, and vision insurance, a 401(k) plan, paid time off, and sick leave. Travel expenses are reimbursed through mileage and per diem, and a company card is provided for work-related expenses