FIELD SERVICE TECHNICIAN

Meisystem Asia Ltd.; Chicago, Los Angeles, Houston (IL, CA, TX); On-site; USD 85,000 - 130,000; Full time

Job summary

Meisystem Asia Ltd. is seeking an experienced field service engineer to install, commission, and optimize advanced CNC machinery at customer sites. The role focuses on preventive maintenance, diagnostics, and high-level mechanical/electrical troubleshooting across North America.

The ideal candidate has a strong background in mechatronics, CNC systems, and remote support, with travel about 70% and a passion for delivering exceptional technical service in a fast-paced manufacturing environment.

Qualifications

• Bachelor's degree in a technical field or equivalent hands-on experience.
• Minimum 4 years servicing electromechanical equipment in manufacturing.
• Ability to read electrical schematics and mechanical drawings.
• Experience with mechatronic systems and CNC machinery is preferred.
• Valid driver's license and acceptable driving record.

Responsibilities

• Install, commission, and optimize CNC machinery at customer facilities.
• Perform preventive maintenance, inspections, and repairs to maximize reliability.
• Travel ~70% across North America, with occasional international travel; provide remote support when not traveling.
• Diagnose complex mechanical, electrical, pneumatic, and control issues using advanced troubleshooting.
• Prepare detailed technical reports to support root-cause analysis and product improvement.
• Follow SOPs while applying critical thinking for non-standard situations.
• Collaborate with engineering and support teams to resolve technical challenges and improve service quality.
• Build strong customer relationships and deliver responsive, professional technical support.
• Provide hands-on operator and maintenance training to maximize equipment longevity.

Skills

Mechatronics

CNC maintenance

Troubleshooting

Electrical schematics

PLC concepts

Driver's license

Spanish language

Education

Bachelor's degree in Mechanical/Electrical/Mechatronics/Automation or related field

Job description

Position Responsibilities:

• Install, commission, and optimize advanced CNC machinery at customer facilities, ensuring peak performance and customer satisfaction.
• Performpreventive maintenance, equipment inspections, and repairs to maximize machine reliability and minimize downtime.
• Travel approximately 70% throughout North America, with occasional international travel, to support installations, commissioning, preventive maintenance, and service projects. When not traveling, provide remote technical support.
• Diagnose and resolve complex mechanical, electrical, pneumatic, and control system issues using advanced troubleshooting techniques.
• Prepare detailed technical reports and documentation to support headquarters engineering teams with root cause analysis, complex troubleshooting, and continuous product improvement.
• Demonstrate theflexibility to follow established standard operating procedures while also applying critical thinking and innovative problem-solving when situations require non-standard approaches.
• Collaborate with Engineering, Applications, and Customer Support teams to resolve technical challenges and continuously improve service quality.
• Build strong customer relationships by providing responsive, professional, and solution-oriented technical support.
• Deliver hands-on operator and maintenance training, empowering customers to maximize the performance and longevity of their equipment.
• Represent the company at industry trade shows, exhibitions, and customer demonstrations as a technical expert and trusted resource.
• The ideal candidate is an independent problem solver who enjoys diagnosing complex electromechanical systems, interacting directly with customers, and delivering exceptional technical service in a fast-paced manufacturing environment.

Requisiti

Required Qualifications:

• Bachelor's degree in Mechanical Engineering,Electrical Engineering, Mechatronics, Automation Engineering, or a related technical field, or an equivalent combination of education and hands-on industry experience.
• Minimum of 4 yearsof experience servicing, maintaining, or troubleshooting electromechanical equipment in an industrial manufacturing environment.
• Hands-on experience with integrated mechatronic systems, including mechanical, electrical, electronic, pneumatic, and motion control technologies, with the ability to troubleshoot, diagnose, and repair complex CNC machinery.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
• Exposure to PLC programming or basic programming concepts (such as C++) is considered an asset but is not required.
• Possess a valid driver's license and driving record that meets company vehicle insurance requirements.
• Spanish language proficiency is a plus and will support communication with a broader customer base but is not required.