Guest Experience Team Lead

Target; Columbia (SC); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discount

Job summary

Target is seeking a Service and Engagement Team Leader to drive guest service excellence across in-store operations. You will lead and develop a team of Guest Advocates and Front of Store Attendants, ensuring training, coaching, and accountability to deliver a seamless guest experience.

The role requires strong communication, the ability to manage workload and schedules, and a commitment to inclusive, high-standard customer service. Eligible benefits include health, 401(k), and paid time off.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure team is trained and consistently delivers on Target’s guest experience commitments.
• Observe and provide feedback, while coaching team members.
• Review area guest, financial, and team metrics to identify opportunities and act on them.
• Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants toward guest loyalty.

Skills

Guest service

Team leadership

Customer focus

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target is seeking a Service and Engagement Team Leader to drive guest service excellence across in-store operations. You will lead and develop a team of Guest Advocates and Front of Store Attendants, ensuring training, coaching, and accountability to deliver a seamless guest experience.

The role requires strong communication, the ability to manage workload and schedules, and a commitment to inclusive, high-standard customer service. Eligible benefits include health, 401(k), and paid time off.