Service & Engagement Team Lead — Flexible Hours

Target; Durham (NC); On-site; USD 31,000 - 53,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discount

Paid time off

Job summary

Target is seeking a Service and Engagement Team Leader to guide guest-focused service across a busy store. You will lead a team of Guest Advocates and Front of Store Attendants, ensuring quick, friendly guest interactions and adherence to company standards.

The role emphasizes training, scheduling, and driving loyalty through exceptional service while maintaining store operations and safety. A flexible schedule is required for this full-time position.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred but not required.
• Must be able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Deliver guest experience commitments and maintain guest-first culture.
• Lead a team of hourly associates and manage workload to meet service and sales goals.
• Train, coach, and develop team members; observe and provide feedback.
• Ensure security, safety, and policy compliance across front-of-store operations.
• Support drive-up, pickup, and other omnichannel guest services when needed.

Skills

Guest service

Team leadership

Communication

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target is seeking a Service and Engagement Team Leader to guide guest-focused service across a busy store. You will lead a team of Guest Advocates and Front of Store Attendants, ensuring quick, friendly guest interactions and adherence to company standards.

The role emphasizes training, scheduling, and driving loyalty through exceptional service while maintaining store operations and safety. A flexible schedule is required for this full-time position.