Service-Driven Insurance Account Manager

Christine Moscaritolo - State Farm Agent; Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Performance bonus

Paid time off

Advancement opportunities

Job summary

Christine Moscaritolo State Farm Agency in Schnecksville, PA seeks a service-driven Account Manager who builds relationships and delivers outstanding customer experience, with a pathway to in-book sales. Versatile candidate capable of consulting on coverage while supporting clients and growing the book of business.

The role offers base salary plus commission, performance bonuses, licensing support, and ongoing development within a collaborative team environment.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to pivot from service to sales in a consultative way.
• Organized, detail-oriented, and able to manage multiple clients.

Responsibilities

• Serve as primary point of contact for existing clients with exceptional service.
• Assist customers with policy changes, renewals, billing questions, and coverage inquiries.
• Conduct proactive policy reviews to ensure proper protection.
• Identify in-book sales opportunities and recommend additional coverage.
• Explain auto, home, life, and health products in a consultative manner.
• Follow up on service requests, referrals, and client needs promptly.
• Maintain accurate client records in compliance with licensing/regulatory requirements.

Skills

Customer service

Relationship-building

Sales conversations

Organized

Communication skills

Needs-based selling

Education

Property & Casualty license

Life & Health license

Job description

Christine Moscaritolo State Farm Agency in Schnecksville, PA seeks a service-driven Account Manager who builds relationships and delivers outstanding customer experience, with a pathway to in-book sales. Versatile candidate capable of consulting on coverage while supporting clients and growing the book of business.

The role offers base salary plus commission, performance bonuses, licensing support, and ongoing development within a collaborative team environment.