Insurance Customer Service & Growth Advocate

Christine Moscaritolo - State Farm Agent; Allentown (Lehigh County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Paid time off

Training & development

Advancement opportunities

Competitive salary

Job summary

Christine Moscaritolo State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering exceptional service, and building long-term client relationships—while also being comfortable identifying in-book sales opportunities when appropriate.

This full-time in-office role is based at Schnecksville, with opportunities for advancement for those who demonstrate sales aptitude and initiative.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to pivot from service to sales in a natural, needs-based way.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customers, providing prompt, professional service.
• Answer policy questions and explain coverage in a clear, customer-friendly manner.
• Assist with policy changes, updates, billing questions, and service requests.
• Support customers through the claims process and follow up as needed.
• Maintain accurate and detailed records of customer interactions.
• Conduct basic policy reviews and identify in-book sales opportunities when they align with customer needs.
• Collaborate with team members to deliver a seamless client experience.

Skills

Customer service

Sales aptitude

Communication skills

Attention to detail

Insurance knowledge

Job description

Christine Moscaritolo State Farm Agency is seeking a Customer Service Representative who is passionate about helping people, delivering exceptional service, and building long-term client relationships—while also being comfortable identifying in-book sales opportunities when appropriate.

This full-time in-office role is based at Schnecksville, with opportunities for advancement for those who demonstrate sales aptitude and initiative.