Back of House Shift Leader

Chick-fil-A; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fun workplace with supportive culture

Competitive pay

Growth opportunities and development

First-hand leadership learning

Career with Chick-fil-A

Job summary

Chick-fil-A is seeking a Back of House Shift Leader to guide our kitchen team with integrity, energy, and a commitment to excellence. This role oversees BOH operations during shifts, ensures safety and speed, and coaches team members to maintain Chick-fil-A standards.

Responsibilities include opening/closing procedures, inventory communication, and ensuring compliant food preparation for front counter and drive-thru.

Qualifications

• Prior experience in kitchen operations, food preparation, or restaurant leadership.
• Knowledge of food safety practices and kitchen organization.
• Strong communication and teamwork skills.
• Dependable, punctual, and committed to consistent performance.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Physically able to stand for long periods and lift up to 40 lbs.
• Alignment with Chick-fil-A’s mission and values of servant leadership, integrity, and excellence.

Responsibilities

• Lead BOH operations during assigned shifts, ensuring efficiency, quality, and food safety.
• Maintain proper food presentation, portioning, and temperature standards.
• Coordinate kitchen flow to meet speed of service and throughput goals.
• Ensure accurate and timely food preparation for both front counter and drive-thru.
• Oversee opening and closing procedures, ensuring readiness for the next shift.
• Monitor food inventory and communicate needs to leadership.
• Ensure compliance with all Chick-fil-A operational standards and procedures.
• Lead, coach, and encourage BOH Team Members to perform at their best.
• Train team members on food safety, equipment usage, and efficiency techniques.
• Promote teamwork, accountability, and a culture of excellence.
• Provide real-time feedback and reinforce positive behaviors.
• Support onboarding and skill development of new hires.
• Ensure all health, safety, and sanitation standards are upheld.
• Maintain clean and organized kitchen areas, prep stations, and storage spaces.
• Follow all local and Chick-fil-A food safety protocols.
• Oversee daily and weekly cleaning checklists.
• Communicate clearly with the Front of House and leadership to ensure seamless operations.
• Address issues calmly and quickly, maintaining a positive tone under pressure.
• Provide timely feedback and report shift performance or concerns to leadership.

Skills

Kitchen operations

Food safety

Team leadership

Communication

Multitasking

Time management

Job description

At Chick-fil-A, our Back of House (BOH) Shift Leader will help lead our kitchen team with integrity, energy, and a passion for excellence. This role is critical to ensuring that every meal served meets Chick-fil-A’s high standards for quality, accuracy, and speed all while developing and supporting team members.

TheBOH Shift Leaderoverse kitchen operations during assigned shifts. They ensure food is prepared safely, efficiently, and according to Chick-fil-A standards. This leader directs team members, maintains organization, ensures cleanliness, and helps the kitchen operate smoothly and effectively. They model servant leadership by supporting their team, solving problems, and maintaining a positive, encouraging atmosphere under pressure.

Position Type:

• Full-Time / Part-Time
• Includes Day, Evening, and Saturday Availability
• Closed on Sundays

What We Offer:

• A fun, supportive workplace where you can positively influence others
• Competitive pay
• A dynamic and fast-paced environment
• Opportunities for intentional growth and development
• First-hand learning from experienced leadership
• A chance to build a lasting career with a company known for service excellence

Key Responsibilities

Operational Leadership

• Lead BOH operations during assigned shifts, ensuring efficiency, quality, and food safety.
• Maintain proper food presentation, portioning, and temperature standards.
• Coordinate kitchen flow to meet speed of service and throughput goals.
• Ensure accurate and timely food preparation for both front counter and drive-thru.
• Oversee opening and closing procedures, ensuring readiness for the next shift.
• Monitor food inventory and communicate needs to leadership.
• Ensure compliance with all Chick-fil-A operational standards and procedures.

Team Development

• Lead, coach, and encourage BOH Team Members to perform at their best.
• Train team members on food safety, equipment usage, and efficiency techniques.
• Promote teamwork, accountability, and a culture of excellence.
• Provide real-time feedback and reinforce positive behaviors.
• Support onboarding and skill development of new hires.

Food Safety & Cleanliness

• Ensure all health, safety, and sanitation standards are upheld.
• Maintain clean and organized kitchen areas, prep stations, and storage spaces.
• Follow all local and Chick-fil-A food safety protocols.
• Oversee daily and weekly cleaning checklists.

Communication & Problem Solving

• Communicate clearly with the Front of House and leadership to ensure seamless operations.
• Address issues calmly and quickly, maintaining a positive tone under pressure.
• Provide timely feedback and report shift performance or concerns to leadership.

What We're Looking For

• Prior experience in kitchen operations, food preparation, or restaurant leadership.
• Knowledge of food safety practices and kitchen organization.
• Strong communication and teamwork skills.
• Dependable, punctual, and committed to consistent performance.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Physically able to stand for long periods and lift up to 40 lbs.
• Alignment with Chick-fil-A’s mission and values of servant leadership, integrity, and excellence.

Preferred Attributes

• Experience as a Chick-fil-A Team Leader or Shift Leader (or equivalent).
• Calm under pressure with a problem-solving mindset.
• Passion for developing people and maintaining high standards.
• Proactive and detail-oriented leader who leads by example.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.