Service Drive Manager | Elite Customer Experience Lead

Palmen Auto Group; Kenosha (WI); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Paid Time Off and flexible scheduling

Competitive pay plan options

Health, dental, and vision insurance

401K with company match

Résumé du poste

Palmen Auto Stores in Wisconsin is seeking a Service Advisor to oversee our GM service department, ensuring prompt, courteous, and effective service for customers. You’ll manage service flow, coordinate with staff, and maintain policies while supporting the customer experience throughout each visit.

The role requires strong time management, a clean driving record, and familiarity with GM processes (CDK/ADP is a plus).

Qualifications

• Valid driver’s license and a clean driving record.
• Willing to submit to pre-employment background check and drug screen.
• GM Dealership experience as a Service Advisor strongly preferred.
• CDK/ADP knowledge required.
• Strong time management skills.

Responsabilités

• Oversee service orders and flow of Service Drive Lanes.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience and complete assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians’ time is sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.

Connaissances

Customer service

Time management

Communication

Professionalism

Outils

CDK/ADP

Description du poste

Palmen Auto Stores in Wisconsin is seeking a Service Advisor to oversee our GM service department, ensuring prompt, courteous, and effective service for customers. You’ll manage service flow, coordinate with staff, and maintain policies while supporting the customer experience throughout each visit.

The role requires strong time management, a clean driving record, and familiarity with GM processes (CDK/ADP is a plus).