Automotive Service Manager - Lead Ops & Customer Experience

Hireology; Northern (KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Job summary

S & L Motors is seeking a dedicated Service Manager to oversee our service department west of Green Bay. You will lead daily operations, mentor staff, and coordinate with other departments to optimize the customer experience while upholding safety and quality standards.

The role requires strong leadership, customer service passion, and the ability to drive productivity in a fast-paced environment. Competitive salary and benefits are offered, with opportunities for growth within the dealership.

Qualifications

• Proven experience in automotive service management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make sound business decisions.
• Knowledge of automotive service procedures and standards.
• Proficient in using service management software and tools.
• Chrysler, Dodge, Jeep, Ram experience is favorable.

Responsibilities

• Manage daily operations of the service department, ensuring smooth workflow and efficient use of resources.
• Supervise, train, and mentor service staff to maintain high performance and quality standards.
• Coordinate with other departments to optimize customer experience and resolve any service issues.
• Monitor service metrics and implement improvements to enhance productivity and customer satisfaction.
• Manage customer relations, addressing concerns promptly and professionally.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Prepare and manage the department budget and financial reports.

Skills

Leadership

Communication

Data analysis

Customer service

Team management

Automotive service procedures

Tools

Service management software

Job description

S & L Motors is seeking a dedicated Service Manager to oversee our service department west of Green Bay. You will lead daily operations, mentor staff, and coordinate with other departments to optimize the customer experience while upholding safety and quality standards.

The role requires strong leadership, customer service passion, and the ability to drive productivity in a fast-paced environment. Competitive salary and benefits are offered, with opportunities for growth within the dealership.