Automotive Service Advisor — Customer Care & Growth

Palmen Motors Kenosha Campus; Racine (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K with match

PTO

Life insurance

Competitive pay

Assistance program

Tuition reimbursement

Catered lunches

Employee discounts

Paid training

Advancement opportunities

Weekly incentives

Job summary

Palmen Motors Kenosha Campus is seeking a Service Writer who greets customers, listens to vehicle issues, and communicates with technicians about repairs to keep customers informed throughout the service process.

The position requires a high school diploma, CDL, accredited service-advisor training, and prior automotive advisory experience. You will build relationships, monitor progress, and contribute to customer satisfaction while benefiting from competitive pay and full benefits.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver's license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently; increase profitability by maximizing sales and promoting promotions.
• Oversee technicians working on customers’ vehicles, including time management, parts ordering and job completion times.
• Oversee and participate in quality control.
• Participate in developing and documenting standard operating procedures as appropriate.

Skills

Commercial driver's license (CDL) & OK

English fluency

Multitasking

Computer skills

Education

High school diploma or equivalent

Accredited service advisor training

Job description

Palmen Motors Kenosha Campus is seeking a Service Writer who greets customers, listens to vehicle issues, and communicates with technicians about repairs to keep customers informed throughout the service process.

The position requires a high school diploma, CDL, accredited service-advisor training, and prior automotive advisory experience. You will build relationships, monitor progress, and contribute to customer satisfaction while benefiting from competitive pay and full benefits.