Service Drive Manager — Customer Experience Lead

Gettel Pg-t Inc; Punta Gorda (FL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401K Plan

Paid Training

Growth Opportunities

Flexible Work Schedules

Job summary

Gettel Chevrolet Buick GMC in Punta Gorda, FL is seeking a hands-on service operations lead. The role focuses on managing porter/valet interaction with customers and coaching advisers to elevate the customer experience, with accountability for performance metrics and daily team leadership.

You will drive the first two hours of each day in the drive, maintain security of materials, and support advisers in closing sales. A strong emphasis on professionalism and system proficiency is required.

Qualifications

• Experience in overseeing porter/valet interactions with customers and scheduling.
• Ability to coach advisers on customer experience in real time.
• Use of core competency score sheets and reporting results weekly.
• Ability to act as backup service salesperson when advisors are absent.
• Maintain professional appearance and a clean, organized reception area.

Responsibilities

• Lead the daily drive to orchestrate the service team for optimal customer flow.
• Upsell support for advisers and close sales using the turnover process.
• Ensure security of all administrative materials and work areas.
• Report any safety or integrity concerns to management.
• Train colleagues on department computer systems, including RR multi-Point tool.

Skills

Customer interaction management

Coaching/advising

Team leadership

Complaint handling

Tools

RR multi-Point tool

Job description

Gettel Chevrolet Buick GMC in Punta Gorda, FL is seeking a hands-on service operations lead. The role focuses on managing porter/valet interaction with customers and coaching advisers to elevate the customer experience, with accountability for performance metrics and daily team leadership.

You will drive the first two hours of each day in the drive, maintain security of materials, and support advisers in closing sales. A strong emphasis on professionalism and system proficiency is required.