Service Lane Leader: Elevate Customer Experience

Gettel Automotive Group; Bradenton (FL); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision Insurance

Life Insurance

Health Savings & Flex SpendingAccounts

Short & Long Term Disability

401K Plan

Holiday Pay

Personal & Sick Days

Paid Vacation

Paid Training

Growth Opportunities

Flexible Work Schedules

Discounts on products & services

Employee vehicle purchase plans

Saturday Lunches

Accident & Critical Care Plans

Zusammenfassung

Gettel Automotive Group in Bradenton, FL is hiring a Service Manager to lead the service department, optimize operations and build lasting customer loyalty. You will guide techs and advisors, drive efficiencies, and uphold the dealership’s high standards of honesty and integrity.

The role requires hands-on coaching, real-time customer experience focus, and clear communication with management. You will supervise daily drive operations, manage turnovers, and train staff on the department systems

Aufgaben

• Optimize service production and build customer loyalty.
• Manage employee relations and customer experience on the drive.
• Coach advisers on customer experience in real time.
• Email results by Friday, 5:00 pm, to GM, SM and corporate associates.
• Act as a backup service salesperson in the absence of the service advisors.
• Spend the first 2 hours of every day in the drive coordinating the team.
• Maintain the security of all administrative materials and work areas.
• Upsell support for advisers (closing sales using the turnover process).
• Turnover of the customer, by name, to the advisers.
• Manage the repeat repair process.
• Report to management any situation jeopardizing safety, welfare, or integrity of the dealership.
• Become trained and proficient in the department’s computer system(s) including RR multi-Point tool.
• Maintain a professional appearance including a standard uniform with proper identification.
• Assist in any special assignments designated by Service Manager.

Jobbeschreibung

Gettel Automotive Group in Bradenton, FL is hiring a Service Manager to lead the service department, optimize operations and build lasting customer loyalty. You will guide techs and advisors, drive efficiencies, and uphold the dealership’s high standards of honesty and integrity.

The role requires hands-on coaching, real-time customer experience focus, and clear communication with management. You will supervise daily drive operations, manage turnovers, and train staff on the department systems