Lane Manager: Automotive Service Experience Leader

Gettel Automotive Group; Ocala (FL); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Flexible Schedule

Employee Vehicle Purchase

Descripción de la vacante

Gettel Automotive Group in Ocala, FL seeks a Service Manager to lead the service drive, optimize production, and enhance customer experience. You will supervise Porter/Valet interactions, coach advisers in real-time, and ensure daily turnover to advisers.

You will train staff on the department's computer systems, maintain a tidy reception area, report safety concerns, and support special assignments from the Service Manager. A professional appearance and strong teamwork are required.

Formación

• Experience in automotive service operations is beneficial.
• Strong customer-service orientation with coaching ability.
• Team leadership and supervisory skills.

Responsabilidades

• Manage porter/valet interaction with customers and scheduling.
• Coach advisers on customer experience in real time.
• Email results of core competency scores to GM, SM, and corporate associates (minimum twice weekly).
• Act as backup service salesperson in the absence of service advisors.
• Spend the first 2 hours of each day in the drive coordinating the team.
• Maintain security of administrative materials and work areas.
• Upsell support for advisers and complete turnover to advisers.
• Manage repeat repair process and report safety concerns to management.
• Train in department computer systems and be proficient to train others.

Descripción del empleo

Gettel Automotive Group in Ocala, FL seeks a Service Manager to lead the service drive, optimize production, and enhance customer experience. You will supervise Porter/Valet interactions, coach advisers in real-time, and ensure daily turnover to advisers.

You will train staff on the department's computer systems, maintain a tidy reception area, report safety concerns, and support special assignments from the Service Manager. A professional appearance and strong teamwork are required.