Automotive Service Drive Lead

Gettel Automotive Group; Gainesville (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Health Savings & Flex Spending

Short & Long Term Disability

401K Plan

Holiday Pay

Personal & Sick Days

Paid Vacation

Paid Training

Growth Opportunities

Flexible Work Schedules

Discounts on products & services

Employee vehicle purchase plans

Saturday Lunches

Accident & Critical Care Plans

Job summary

Gettel Automotive Group is seeking a Service Manager at BMW of Gainesville, FL to lead service operations, optimize production, and drive exceptional customer experiences. You will coach advisers, coordinate porter interactions, and ensure seamless turnover of customers to the service team.

This role emphasizes daily team leadership, process improvement, and mastery of the department's computer systems to train others and uphold high standards of service excellence.

Qualifications

• GENERAL RESPONSIBILITIES: They are responsible for optimizing service production, building customer loyalty, and managing employee relations.
• SPECIFIC RESPONSIBILITIES: Managing porter/valet interaction with customers and scheduling of each porter/greeter.
• Coaching adviser on customer experience in real time.
• Use the core competency score sheets and evaluate each writer a minimum of 2 times a week.
• Act as a backup service salesperson in the absence of the service advisors.
• Spend the first 2 hours of every day in the drive orchestrating the team.
• Maintain the security of all administrative materials and work areas.
• Upsell support for advisers (closing sales using the turnover process)
• Turnover of the customer, by name, to the advisers.
• Manage the repeat repair process.
• Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.
• Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.
• Maintain a professional appearance including a standard uniform with proper identification. Keep the reception area clean and organized.
• Assist in any special assignments as designated by Service Manager.
• 10 – 5 – First – Last “my pleasure” customer contact process.

Responsibilities

• The role focuses on optimizing service production and enhancing customer loyalty.
• Lead and coach service advisers to improve the customer experience in real time.
• Coordinate porter/greeter interactions and scheduling.
• Evaluate staff performance using department score sheets and communicate results.
• Support service sales when needed and ensure smooth customer turnover to advisers.
• Lead daily drive-time operations to organize the team.
• Maintain secure, organized administrative areas and materials.
• Identify opportunities to upsell and improve service turnover processes.
• Ensure accurate turnover of customers to advisers and manage follow-up repairs.
• Report hazards or issues impacting safety and integrity of the dealership.
• Become proficient in the department’s computer systems and train others.
• Maintain a neat, professional appearance and reception area.

Job description

Gettel Automotive Group is seeking a Service Manager at BMW of Gainesville, FL to lead service operations, optimize production, and drive exceptional customer experiences. You will coach advisers, coordinate porter interactions, and ensure seamless turnover of customers to the service team.

This role emphasizes daily team leadership, process improvement, and mastery of the department's computer systems to train others and uphold high standards of service excellence.