Lane Manager

Gettel Pg-t Inc; Punta Gorda (FL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401K Plan

Paid Training

Growth Opportunities

Flexible Work Schedules

Job summary

Gettel Chevrolet Buick GMC in Punta Gorda, FL is seeking a hands-on service operations lead. The role focuses on managing porter/valet interaction with customers and coaching advisers to elevate the customer experience, with accountability for performance metrics and daily team leadership.

You will drive the first two hours of each day in the drive, maintain security of materials, and support advisers in closing sales. A strong emphasis on professionalism and system proficiency is required.

Qualifications

• Experience in overseeing porter/valet interactions with customers and scheduling.
• Ability to coach advisers on customer experience in real time.
• Use of core competency score sheets and reporting results weekly.
• Ability to act as backup service salesperson when advisors are absent.
• Maintain professional appearance and a clean, organized reception area.

Responsibilities

• Lead the daily drive to orchestrate the service team for optimal customer flow.
• Upsell support for advisers and close sales using the turnover process.
• Ensure security of all administrative materials and work areas.
• Report any safety or integrity concerns to management.
• Train colleagues on department computer systems, including RR multi-Point tool.

Skills

Customer interaction management

Coaching/advising

Team leadership

Complaint handling

Tools

RR multi-Point tool

Job description

Job Details: Job Location: Gettel Chevrolet Buick GMC - Punta Gorda, FL 33950, At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry.

What We Offer

• Medical, Dental & Vision Insurance
• Life Insurance
• Health Savings & Flex Spending Accounts
• Short & Long Term Disability
• 401K Plan
• Holiday Pay
• Personal & Sick Days
• Paid Vacation
• Paid Training
• Growth Opportunities
• Flexible Work Schedules
• Discounts on products & services
• Employee vehicle purchase plans
• Saturday Lunches
• Accident & Critical Care Plans

Qualifications:

• Managing porter/valet interaction with customers and scheduling of each porter/greeter.
• Coaching adviser on customer experience in real time.
• Use the core competency score sheets and evaluate each writer a minimum of 2 times a week. Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.
• Act as a backup service salesperson in the absence of the service advisors.
• Spend the first 2 hours of every day in the drive orchestrating the team.
• Maintain the security of all administrative materials and work areas.
• Upsell support for advisers (closing sales using the turnover process)
• Turnover of the customer, by name, to the advisers.
• Manage the repeat repair process.
• Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.
• Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.
• Maintain a professional appearance including a standard uniform with proper identification. Keep the reception area clean and organized.
• Assist in any special assignments as designated by Service Manager.
• 10 – 5 – First – Last “my pleasure” customer contact process.