Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside Subaru

Paycom - ATS; Firloch (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical & dental insurance

Company-paid life insurance

Telehealth

Disability insurance

Critical Illness

Accident coverage

Pet insurance

401(k) with company match

Generous PTO

Employee pricing

Job summary

Eastside Subaru is seeking a hands-on Service Drive Manager to lead daily service drive operations and optimize customer flow. This role supports service advisors, technicians, and management to deliver exceptional ownership experiences in a fast-paced dealership setting.

The ideal candidate has auto-service leadership experience and excels in communication, conflict-resolution, and team development. A pathway for career growth and a collaborative work environment are provided.

Qualifications

• Previous automotive service department leadership experience.
• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred.
• Strong customer service and conflict-resolution skills.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication and organizational skills.
• Ability to work effectively in a fast-paced dealership environment.
• Strong understanding of service department operations and workflow management.

Responsibilities

• Manage daily service drive operations and customer flow.
• Support and coach service advisors to maximize customer satisfaction and performance.
• Ensure exceptional customer communication throughout the repair process.
• Handle customer concerns and help resolve escalated situations professionally.
• Monitor service schedules and workflow to improve efficiency.
• Work closely with technicians, advisors, and department management to meet performance goals.
• Maintain high CSI scores.
• Assist in achieving departmental sales, productivity, and profitability objectives.

Skills

Leadership

Service advisor background

Customer service

Conflict-resolution

Team development

Communication

Organization

Fast-paced environment

Service dept operations

Job description

Ready to take the next step in your automotive service leadership career? Eastside Subaru is looking for a customer-focused, results-driven professional to lead our service drive operations and help deliver an exceptional ownership experience to every guest who visits our dealership.This is a hands-on leadership opportunity for someone who thrives in a fast-paced environment, enjoys developing strong customer relationships, and can effectively support technicians, advisors, and service department operations.Why Join Eastside Subaru?At Eastside Subaru, we pride ourselves on a positive workplace culture, strong customer loyalty, and a commitment to excellence. You'll join a team that values professionalism, accountability, and continuous improvement while offering a clear path for career growth.Established and growing dealershipStrong customer base and service trafficCollaborative leadership teamCareer advancement opportunitiesSupportive work environment focused on successAssistant Service Manager / Service Drive Manager Job ResponsibilitiesManage daily service drive operations and customer flowSupport and coach service advisors to maximize customer satisfaction and performanceEnsure exceptional customer communication throughout the repair processHandle customer concerns and help resolve escalated situations professionallyMonitor service schedules and workflow to improve efficiencyWork closely with technicians, advisors, and department management to meet performance goalsMaintain high CSI (Customer Satisfaction Index) scoresAssist in achieving departmental sales, productivity, and profitability objectivesEnsure dealership policies and manufacturer standards are followedAssistant Service Manager / Service Drive Manager Benefits and CompensationCompensation: $90,000 - $110,000 annually to start, based on experience and qualifications.On top of competitive pay, we are proud to offer…Employer-subsidized Medical and Dental insurance, with comprehensive coverage optionsCompany-Paid Life Insurance, Employee Assistance Plan, and text-based TelehealthA variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family401(k) with Company MatchGenerous Paid Time Off that begins accruing from Day 1Exclusive employee pricing for you and your family on parts, service, and vehiclesAssistant Service Manager / Service Drive Manager QualificationsPrevious automotive service department leadership experienceExperience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferredStrong customer service and conflict-resolution skillsProven ability to lead, motivate, and develop a teamExcellent communication and organizational skillsAbility to work effectively in a fast-paced dealership environmentStrong understanding of service department operations and workflow managementCorporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.If you're an experienced automotive service professional looking for a leadership opportunity with a respected dealership, we'd love to hear from you. Join Eastside Subaru and help us deliver an outstanding experience for every customer, every day.Apply now and take the next step in your automotive career!