Service Advisor - Elevate Customer Experience & Growth

Competition-Subaru-of-Smithtow; Saint James (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay plan

Medical and dental

401(k) plan

Paid time off and vacation

Growth opportunities

Paid training

Job summary

Competition Subaru of Smithtown is seeking a Service Advisor. You will oversee the Drive Lane flow, ensuring prompt and courteous service while reporting to the Service Manager and supporting strategy and metrics. A strong emphasis on customer satisfaction and consultative selling underpins daily interactions with owners.

The role requires excellent communication, a clean driving record, and the ability to manage both independent work and team collaboration in a fast-paced dealership environment.

Qualifications

• Customer-focused with ownership of the end-to-end customer experience.
• Strong consultative selling techniques.
• Service Advisor experience is preferred; sales background a plus.
• Self-motivated with ability to work independently and with others.
• Excellent communication skills in person, email, text, and phone.
• Clean driving record and pre-employment background check required.

Responsibilities

• Oversee the flow of the Drive Lane and ensure prompt, courteous service.
• Reports to the Service Manager and assists in strategy and reporting.
• Maintain a high Net Promoter Score by owning the customer experience.
• Provide concierge support for owner inquiries via phone, email, or in person.
• Schedule service appointments and create return visits after service.
• Ensure daily technician time is allocated to service customers.
• Generate clear work orders that reflect customer concerns and warranty standards.
• Perform thorough vehicle walk-arounds and communicate status daily.
• Convey value to customers at service completion through active delivery.
• Utilize tools to ensure top performance and protect the dealership from liability.
• Generate loaner/rental agreements with proper documentation.

Skills

Customer service

Consultative selling

Sales experience

Communication skills

Self-motivation

Team collaboration

Job description

Competition Subaru of Smithtown is seeking a Service Advisor. You will oversee the Drive Lane flow, ensuring prompt and courteous service while reporting to the Service Manager and supporting strategy and metrics. A strong emphasis on customer satisfaction and consultative selling underpins daily interactions with owners.

The role requires excellent communication, a clean driving record, and the ability to manage both independent work and team collaboration in a fast-paced dealership environment.