Service Advisor: Customer Experience Leader

Competition Auto Group; Saint James (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay Plan

Medical and Dental

401(k) Plan

Paid time off and vacation

Growth opportunities

Paid Training

Job summary

Competition Subaru of Smithtown, part of Competition Automotive Group, seeks a Service Advisor to oversee the Drive Lane flow, deliver prompt service, and uphold high customer satisfaction in a busy dealership setting.

You will report to the Service Manager, contribute to strategy and reporting, and help manage appointments, inspections, and communications with customers to ensure an outstanding ownership experience.

Qualifications

• High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
• Thorough understanding and ability to engage in consultative selling techniques.
• Service Advisor experience is required. A strong consultative sales background would be considered.
• Fantastic communication skills with customers in person or via email, text, and phone.

Responsibilities

• Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Reports directly to the Service Manager and assists in strategy and reporting.
• Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience.
• Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person.
• Schedule service appointments and create return appointments after service visits.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Generate clear and accurate work orders that convey customer concerns and protect the dealership from liability.
• Perform complete and thorough walk-around vehicle inspections.
• Communicate with customers daily on status and costs of repairs.
• Deliver value to customers via an active delivery process.
• Utilize tools provided to ensure top performance.
• Generate loaner/rental agreements and ensure proper documentation.

Skills

Customer satisfaction

Consultative selling

Communication

Service advisor experience

Self-motivation

Job description

Competition Subaru of Smithtown, part of Competition Automotive Group, seeks a Service Advisor to oversee the Drive Lane flow, deliver prompt service, and uphold high customer satisfaction in a busy dealership setting.

You will report to the Service Manager, contribute to strategy and reporting, and help manage appointments, inspections, and communications with customers to ensure an outstanding ownership experience.