Service Department Leader - Drive Customer Satisfaction

AutoNation Inc; Las Vegas (NV); On-site; USD 112,000 - 134,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health insurance

Maternity benefits

Associate purchase program

YouDecide discounts

DRVPNK charitable initiative

Job summary

AutoNation is seeking a Service Manager to lead the dealership’s service department, drive customer satisfaction, control costs and maintain service records. The service manager will oversee daily operations, mentor a team, partner with parts and sales, and ensure adherence to safety and manufacturer standards.

This role requires leadership, strategic thinking, and a passion for people development. Compensation includes commission-based earnings and comprehensive benefits; the company supports

Qualifications

• High School diploma or equivalent.
• Three to five years of experience in an auto repair facility.
• Two plus years of supervisory experience.
• Excellent verbal and written communication and interpersonal skills.
• Proficient knowledge of dealership computer systems.
• Must have a valid driver’s license.
• Ability to drive manual transmission vehicles.
• Demonstrated customer service skills.
• Previous industry knowledge of overall operations, management and wholesale relations (preferred).

Responsibilities

• Assist subordinate service and sales personnel in all phases of their job descriptions
• Properly document employee behavior that may result in punitive actions such as termination
• Report to management any circumstances that compromise the integrity of the dealership
• Work with the parts department to ensure proper stocking of high use parts
• Collect accounts receivable for service work
• Obtain competitive bids on tools, equipment, sublet repairs, supplies
• Ensure staff follow safety policies and report accidents
• Maintain up-to-date technical publications and manuals
• Quality check completed jobs
• Maintain shop equipment in proper working condition
• Deal with customer complaints promptly and fairly
• Meet with leadership to review performance and set objectives
• Communicate with customers to prevent issues and escalate when needed
• Maintain warranty parts retention per requirements
• Maintain high standards of workmanship and CSI
• Serve as liaison with factory representatives
• Develop relationships with customers for repeat business
• Monitor staffing and turnover
• Ensure proper repair order flow for warranties and business office
• Maintain reporting systems
• Recruit from vocational/technical schools
• Direct and schedule department activities
• Hire, train, motivate, counsel staff
• Comply with regulations (OSHA, etc.)
• Assist in annual service budget planning
• Maintain service CSI above manufacturer/dealership average

Skills

Leadership experience

Strategic thinking

People development

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Manager to lead the dealership’s service department, drive customer satisfaction, control costs and maintain service records. The service manager will oversee daily operations, mentor a team, partner with parts and sales, and ensure adherence to safety and manufacturer standards.

This role requires leadership, strategic thinking, and a passion for people development. Compensation includes commission-based earnings and comprehensive benefits; the company supports