Service Drive Conversion Specialist

Moses Ford Lincoln BMW; St. Albans (WV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

Paid Time Off

Employee Assistance Program

401k with Company Match

Employee vehicle purchase discounts

Job summary

Moses Auto Group in West Virginia is seeking a Service Acquisition Specialist to generate vehicle acquisition opportunities from the service lane, assist with service drive interactions, conduct appraisals, and identify opportunities to convert service customers into vehicle purchasers.

This role serves as a bridge between Service and Sales and coordinates with the Used Supercenter for purchase-ready vehicles.

Qualifications

• 2+ years of customer service experience.
• Strong written and oral communication skills.
• Ability to work in a team.

Responsibilities

• Utilize scheduling to prepare for next-day appointments.
• Conduct check-ins and introduce customers to the appropriate service advisor.
• Perform appraisals and create purchase offers utilizing available reporting tools.
• Deliver purchase offers to service drive customers via hang tags, email, phone, or other methods.
• T/O customers interested in trading or selling their vehicle to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the Active Delivery Process.
• Assist service manager as needed.
• Use the CRM to follow up to acquire vehicles.

Skills

Customer service

Communication

Teamwork

Job description

Moses Auto Group in West Virginia is seeking a Service Acquisition Specialist to generate vehicle acquisition opportunities from the service lane, assist with service drive interactions, conduct appraisals, and identify opportunities to convert service customers into vehicle purchasers.

This role serves as a bridge between Service and Sales and coordinates with the Used Supercenter for purchase-ready vehicles.