Service Acquisition Specialist

Moses Ford Lincoln BMW; St. Albans (WV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

Paid Time Off

Employee Assistance Program

401k with Company Match

Employee vehicle purchase discounts

Job summary

Moses Auto Group in West Virginia is seeking a Service Acquisition Specialist to generate vehicle acquisition opportunities from the service lane, assist with service drive interactions, conduct appraisals, and identify opportunities to convert service customers into vehicle purchasers.

This role serves as a bridge between Service and Sales and coordinates with the Used Supercenter for purchase-ready vehicles.

Qualifications

• 2+ years of customer service experience.
• Strong written and oral communication skills.
• Ability to work in a team.

Responsibilities

• Utilize scheduling to prepare for next-day appointments.
• Conduct check-ins and introduce customers to the appropriate service advisor.
• Perform appraisals and create purchase offers utilizing available reporting tools.
• Deliver purchase offers to service drive customers via hang tags, email, phone, or other methods.
• T/O customers interested in trading or selling their vehicle to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the Active Delivery Process.
• Assist service manager as needed.
• Use the CRM to follow up to acquire vehicles.

Skills

Customer service

Communication

Teamwork

Job description

Moses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.

Our company offers great benefits, including:

• Competitive rate of pay
• Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
• 401k Retirement with Company Match
• Employee purchase discounts on parts, labor and vehicles

Position Summary:

The Service Acquisition Specialist is responsible for generating vehicle acquisition opportunities from the service lane, assisting with service drive customer interactions, conducting appraisal evaluations, and identifying opportunities to convert service customers into vehicle purchase customers. This role serves as a bridge between Service and Sales and is responsible for turning all purchase-ready customers to a Sales Associate. Additionally, for customers who want to sell their vehicle, the Service Acquisition Agent will work directly with Used Supercenter.

Responsibilities:

• Utilize XTime scheduling to prepare for next-day appointments.
• Conduct customer check-ins and introduce them to the appropriate service advisor.
• Perform appraisals and create purchase offers utilizing VINCUE ACE Report.
• Deliver purchase offers to all service drive customers. For those "dropping off" and "picking up", offers will still be delivered via hang tag, email, phone call, etc.
• Successfully T/O customers interested in trading or selling their vehicle to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the "Active Delivery Process"
• Assist service manager on an as needed basis.
• Utilize the CRM to conduct follow up to acquire vehicles

IDEAL CANDIDATE POSSESSES THESE ATTRIBUTES:

• Valid driver's license
• Minimum of two years' experience in customer service highly preferred
• Strong written and oral communication skills
• Ability to work in a team environment

Moses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.