Service Acquisition & Sales Liaison

Moses Cadillac GMC of Charleston; Charleston (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive rate of pay

Medical, Dental, Vision

Paid Time Off

Employee Assistance Program

401k Retirement with Company Match

Employee purchase discounts on parts,,

Job summary

Moses Auto Group is seeking a Service Acquisition Agent in Charleston, WV to generate vehicle acquisition opportunities from the service lane and bridge Service and Sales. You will assess customers in the service drive and help convert them to purchase customers, coordinating with the Used Supercenter for sell-offs.

The role requires effective communication, scheduling, and CRM-driven follow-up to move customers toward a Sales Associate and completion of offers.

Qualifications

• Minimum of two years’ experience in customer service preferred.
• Strong written and oral communication skills.
• Ability to work in a team environment.

Responsibilities

• Utilize XTime scheduling to prepare for next-day appointments.
• Conduct customer check-ins and introduce them to the appropriate service advisor.
• Perform appraisals and create purchase offers utilizing VINCUE ACE Report.
• Deliver purchase offers to all service drive customers via hang tag, email, phone, etc.
• Successfully T/O customers interested in trading or selling their vehicle to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the “Active Delivery Process”
• Assist service manager on an as needed basis.
• Utilize the CRM to conduct follow up to acquire vehicles

Skills

Customer service

Communication

Teamwork

Tools

XTime

VINCUE ACE Report

CRM

Job description

Moses Auto Group is seeking a Service Acquisition Agent in Charleston, WV to generate vehicle acquisition opportunities from the service lane and bridge Service and Sales. You will assess customers in the service drive and help convert them to purchase customers, coordinating with the Used Supercenter for sell-offs.

The role requires effective communication, scheduling, and CRM-driven follow-up to move customers toward a Sales Associate and completion of offers.