Service Acquisition Specialist

Moses BMW; St. Albans (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401k with company match

Paid time off

Job summary

Moses Auto Group is seeking a Service Acquisition Specialist to generate vehicle acquisition opportunities from the service lane and guide customers toward a purchase. You will evaluate trade-in appraisals, deliver offers, and coordinate with Sales and the Used Supercenter to turn service customers into buyers.

The role requires strong communication, a valid driver's license, and the ability to work in a fast-paced team. Equal opportunity employer with comprehensive benefits is offered.

Qualifications

• Two years of customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to work well in a team environment.
• Valid driver's license is required.

Responsibilities

• Generate vehicle acquisition opportunities from the service lane.
• Assist service drive customer interactions and appraisals.
• Identify opportunities to convert service customers to vehicle buyers.
• Deliver purchase offers and coordinate handoffs to Sales/Used Supercenter.
• T/O customers to the appropriate departments and ensure CRM follow-up.
• Support Active Delivery Process with service advisors and managers.
• Follow up to acquire vehicles via CRM.

Skills

Two years customer service

Strong written/oral communication

Team player

Valid driver's license

Job description

Moses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.

Our company offers great benefits, including:

• Competitive rate of pay
• Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
• 401k Retirement with Company Match
• Employee purchase discounts on parts, labor and vehicles

Position Summary:

The Service Acquisition Specialist is responsible for generating vehicle acquisition opportunities from the service lane, assisting with service drive customer interactions, conducting appraisal evaluations, and identifying opportunities to convert service customers into vehicle purchase customers. This role serves as a bridge between Service and Sales and is responsible for turning all purchase-ready customers to a Sales Associate. Additionally, for customers who want to sell their vehicle, the Service Acquisition Agent will work directly with Used Supercenter.

Responsibilities:

• Utilize XTime scheduling to prepare for next-day appointments.
• Conduct customer check-ins and introduce them to the appropriate service advisor.
• Perform appraisals and create purchase offers utilizing VINCUE ACE Report.
• Deliver purchase offers to all service drive customers. For those "dropping off" and "picking up", offers will still be delivered via hang tag, email, phone call, etc.
• Successfully T/O customers interested in trading or selling their vehicle to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the "Active Delivery Process"
• Assist service manager on an as needed basis.
• Utilize the CRM to conduct follow up to acquire vehicles

IDEAL CANDIDATE POSSESSES THESE ATTRIBUTES:

• Valid driver's license
• Minimum of two years' experience in customer service highly preferred
• Strong written and oral communication skills
• Ability to work in a team environment

Moses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.