Service Drive Concierge

Hendrick Automotive Group; Charleston (SC); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Hendrick Volvo Cars of Charleston is seeking a customer-focused service coordinator to assist with check-in, appointment scheduling, and customer communication. You will work closely with service advisors and technicians to identify maintenance needs and ensure a smooth service experience.

The role emphasizes high-quality customer service, accurate documentation, and a clean, organized service drive environment in a dealership setting.

Qualifications

• Excellent interpersonal and customer service skills are required.
• Strong communication and organizational abilities.
• Ability to follow instructions and work in a team.

Responsibilities

• Greets customers in the service drive area and assists with the check-in process.
• Assist Service Advisor by coordinating with customers and technicians on maintenance needs.
• Schedule service appointments and review documentation with customers.
• Maintain CSI at or above company standards and ensure a clean, safe work area.

Skills

Customer service

Communication

Organization

Education

High School Diploma

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Volvo Cars of Charleston is seeking a customer-focused service coordinator to assist with check-in, appointment scheduling, and customer communication. You will work closely with service advisors and technicians to identify maintenance needs and ensure a smooth service experience.

The role emphasizes high-quality customer service, accurate documentation, and a clean, organized service drive environment in a dealership setting.