Automotive Service Experience Lead

Hendrick Automotive Group; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Hendrick Automotive Group in North Charleston, SC is seeking a Service Advisor to sell, identify and document service, maintenance and repairs for customers. You will work with customers and technicians to determine needed work and schedule service.

Responsibilities include advising on necessary services, presenting estimates, entering orders, and maintaining CSI. Strong interpersonal and organizational skills, plus experience with Microsoft Office and dealership management systems, are

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Microsoft Office

Dealership Management System

Web-based applications

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Tools

Microsoft Office

Dealership Management System

Web-based applications

Job description

Hendrick Automotive Group in North Charleston, SC is seeking a Service Advisor to sell, identify and document service, maintenance and repairs for customers. You will work with customers and technicians to determine needed work and schedule service.

Responsibilities include advising on necessary services, presenting estimates, entering orders, and maintaining CSI. Strong interpersonal and organizational skills, plus experience with Microsoft Office and dealership management systems, are