Service Lane Assistant

Hendrick Automotive Group; South Carolina; On-site; USD 42,000 - 60,000; Full time

Job summary

Hendrick Volvo Cars of Charleston is seeking a service-focused individual to greet customers, schedule service, and assist the Service Advisor in identifying required maintenance and recommended services.

You will help review documentation, process payments, and return keys after service, while maintaining CSI and a clean, safe work area in a fast-paced service department. Regular attendance and teamwork are essential.

Qualifications

• Valid Driver's License
• Automobile Salesperson License
• Previous experience in automotive or customer service industries desired
• Basic knowledge of the mechanical operations of vehicles
• Excellent interpersonal, customer service, and organizational skills

Responsibilities

• Greets customers in the service drive area and assists them with the process of checking vehicle in for service
• Assists Service Advisor by working with customer and technician to identify required maintenance
• May advise customers on necessary and recommended services
• May offer additional services and repairs to customers
• Assists with moving vehicles
• Assists customers with reviewing documentation, processing payment, and returning keys for completed services
• Schedules appointments with customer
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes safety rules and regulations in the performance of duties
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Organizational skills

Microsoft Office

Communication skills

Education

GED or High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Web-based applications

MS Office

Job description

Hendrick Volvo Cars of CharlestonLocation: 1464 Savannah Hwy, Charleston, South Carolina 29407Summary: Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.Supervisory Responsibilities: This job has no direct supervisory responsibilities.Essential Duties and Responsibilities include the following:Greets customers in the service drive area and assists them with the process of checking vehicle in for service.Assists Service Advisor by working with customer and technician to identify required maintenance.May advise customers on necessary and recommended services.May offer additional services and repairs to customers.Assists with moving vehicles.Assists customers with reviewing documentation, processing payment, and returning keys for completed services.Schedules appointments with customer.Maintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping systemFollows Safeguards rules and regulations.Demonstrates the Company’s Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o GED High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate DegreeField of Study/Work Experience:o Accounting Automotiveo Businesso Human Resourceso Information TechnologyDesired Work Experience: up to 3 yearso 3-5 yearso 5+ yearsEducation/Experience:Previous experience in automotive or customer service industries desired. Basic knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.Certificates and Licenses: Valid Driver’s Licenseo Automobile Salesperson LicenseComputer Skills:Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.Environment Demands:Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.