Guest Experience Concierge - Auto Service Lane

Parkway Volvo Subaru Hyundai; Wilmington (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Parkway Volvo Subaru Hyundai is seeking a friendly Service Lane Concierge to welcome customers, coordinate check-in/out for service appointments, and provide clear information about service timelines and costs.

You will collaborate with technicians and service advisors to keep service flow smooth, address questions professionally, and maintain a tidy service lane while delivering a positive customer experience.

Qualifications

• High school diploma or equivalent is required.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Customer-focused attitude with a professional demeanor.
• Basic knowledge of automotive services a plus.
• Previous experience in customer service or hospitality preferred.

Responsibilities

• Greet customers at check-in and check-out for service appointments.
• Provide clear information on service procedures, timelines, and costs.
• Coordinate with technicians and advisors to ensure timely service.
• Address inquiries and resolve concerns promptly and professionally.
• Maintain a clean, welcoming service lane environment.
• Document interactions and service details in the system.
• Support the overall flow of the service department to enhance customer satisfaction.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Customer-focused

Professional demeanor

Fast-paced environment

Automotive services knowledge

Hospitality experience

Education

High school diploma or equivalent

Job description

Parkway Volvo Subaru Hyundai is seeking a friendly Service Lane Concierge to welcome customers, coordinate check-in/out for service appointments, and provide clear information about service timelines and costs.

You will collaborate with technicians and service advisors to keep service flow smooth, address questions professionally, and maintain a tidy service lane while delivering a positive customer experience.