Service Drive Concierge: Customer-First Coordinator

Fuller Ford Inc

Cincinnati, Northern (OH, KY)

Hybrid

USD 21,000 - 30,000

Full time

13 days ago

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Job summary

Fuller Ford Inc in Cincinnati, OH seeks a Service Drive Coordinator to keep the service drive organized, on schedule, and delivering a great customer experience. You will greet customers, coordinate maintenance appointments, and support the service team as you learn the basics of automotive terminology.

The role emphasizes organization, time management, and strong communication to ensure every customer leaves satisfied.

Qualifications

Strong organizational skills with the ability to manage multiple tasks.
Excellent time management and prioritization abilities.
Customer-service driven with strong communication skills.
Willingness to learn basic automotive terminology and processes.

Responsibilities

Greet customers and provide a friendly, professional experience.
Coordinate scheduled oil changes, tire rotations, and routine maintenance appointments.
Check customers in and gather vehicle and service information.
Help keep appointments organized and running on schedule.
Communicate with customers throughout their visit.
Work closely with technicians and the service team to keep vehicles moving efficiently.
Assist customers with basic maintenance questions and service recommendations as you learn the position.
Keep customer and vehicle information accurate and organized.
Help ensure every customer leaves with a positive experience.