Service Dispatcher - Tech Scheduling & Customer Care

Vanco Systems; Texarkana (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Vanco Systems in Texarkana, TX is seeking a dedicated Service Dispatcher to coordinate service requests and technician schedules. This on-site role emphasizes clear communication with customers and internal teams to ensure timely resolution of issues and high satisfaction levels.

The ideal candidate will have strong dispatching experience, excellent phone etiquette, and solid skills in office software and scheduling tools.

Qualifications

• Proven dispatching experience with schedule management.
• Strong phone etiquette and communication skills.
• Excellent customer service mindset to ensure satisfaction.
• Strong organizational and time-management abilities.
• Proficiency with office software and scheduling tools.
• High school diploma or equivalent; relevant certifications are a plus.

Responsibilities

• Coordinate service requests and technician schedules.
• Ensure timely and effective communication between customers and service team.
• Provide excellent customer service and address inquiries.
• Resolve issues to ensure customer satisfaction.
• Maintain accurate records of service activities.

Skills

Phone Etiquette

Communication

Dispatching & Scheduling

Customer Service

Organization & Time Mgmt

Office Software & Scheduling Tools

Education

High School Diploma or Equivalent

Tools

Office Software

Scheduling Tools

Job description

Vanco Systems in Texarkana, TX is seeking a dedicated Service Dispatcher to coordinate service requests and technician schedules. This on-site role emphasizes clear communication with customers and internal teams to ensure timely resolution of issues and high satisfaction levels.

The ideal candidate will have strong dispatching experience, excellent phone etiquette, and solid skills in office software and scheduling tools.