Service Dispatcher

Vanco Systems; Texarkana (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Vanco Systems in Texarkana, TX is seeking a dedicated Service Dispatcher to coordinate service requests and technician schedules. This on-site role emphasizes clear communication with customers and internal teams to ensure timely resolution of issues and high satisfaction levels.

The ideal candidate will have strong dispatching experience, excellent phone etiquette, and solid skills in office software and scheduling tools.

Qualifications

• Proven dispatching experience with schedule management.
• Strong phone etiquette and communication skills.
• Excellent customer service mindset to ensure satisfaction.
• Strong organizational and time-management abilities.
• Proficiency with office software and scheduling tools.
• High school diploma or equivalent; relevant certifications are a plus.

Responsibilities

• Coordinate service requests and technician schedules.
• Ensure timely and effective communication between customers and service team.
• Provide excellent customer service and address inquiries.
• Resolve issues to ensure customer satisfaction.
• Maintain accurate records of service activities.

Skills

Phone Etiquette

Communication

Dispatching & Scheduling

Customer Service

Organization & Time Mgmt

Office Software & Scheduling Tools

Education

High School Diploma or Equivalent

Tools

Office Software

Scheduling Tools

Job description

Company Description

Vanco Systems is a locally owned Toshiba copier dealer based in Texarkana, Texas. Located at 2301 Texas Blvd, the company is committed to providing high-quality products and services to meet office equipment needs. As a trusted name in the local market, Vanco Systems values excellent customer service and long-term relationships with its clients. The organization takes pride in its community roots and dedicated approach to delivering reliable solutions to businesses.

Role Description

This is a full-time, on-site role for a Service Dispatcher based in Texarkana, TX. The Service Dispatcher will coordinate service requests, manage schedules for technicians, and ensure timely and efficient communication between customers and the service team. Additional responsibilities include providing excellent customer service, addressing inquiries, and resolving issues to ensure customer satisfaction. The role requires effective multitasking and maintaining accurate records of service activities.

Qualifications

• Strong proficiency in Phone Etiquette and Communication skills
• Experience in Dispatching and managing schedules
• Proven ability to deliver excellent Customer Service and ensure Customer Satisfaction
• Well-developed organizational and time management skills
• Proficiency with office software and scheduling tools
• High school diploma or equivalent; additional certifications in relevant areas are a plus