Operations Dispatch & Customer Care Specialist

ServiceMaster Clean of Fraser Valley; Springdale, Northern (AR, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Voda Cleaning & Restoration of NW Arkansas is seeking a Dispatch & Customer Care Coordinator to keep daily operations running smoothly. You will answer inquiries, coordinate technicians, schedule dispatches, and maintain organized job information to prevent details from slipping through the cracks.

Ideal candidates are highly organized, communicate clearly, take initiative, and can manage multiple moving pieces with minimal direction.

Qualifications

• Highly organized
• Excellent communication skills
• Proactive with strong initiative
• Ability to manage multiple moving pieces without constant direction
• Strong prioritization, problem-solving and follow-through

Responsibilities

• Answer phones and respond to new customer inquiries
• Manage incoming leads and follow up with potential customers
• Schedule and dispatch technicians
• Communicate appointment details and job updates with customers
• Monitor jobs and coordinate next steps
• Ensure technicians have required updates and documentation
• Review time entries and follow up on missing time records
• Organize job documentation including photos, readings and customer signatures
• Enter cleaning estimates and job information into CRM
• Track equipment to ensure correct assignment
• Order and track supplies to ensure team has necessary materials

Job description

Voda Cleaning & Restoration of NW Arkansas is seeking a Dispatch & Customer Care Coordinator to keep daily operations running smoothly. You will answer inquiries, coordinate technicians, schedule dispatches, and maintain organized job information to prevent details from slipping through the cracks.

Ideal candidates are highly organized, communicate clearly, take initiative, and can manage multiple moving pieces with minimal direction.