Operations Dispatch & Customer Care Specialist

IICRC; Springdale (AR); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Voda Cleaning & Restoration of NW Arkansas is seeking a Dispatch & Customer Care Coordinator to keep daily operations running smoothly. You will answer inquiries, coordinate technicians, schedule dispatches, and maintain organized job information to prevent details from slipping through the cracks.

Ideal candidates are highly organized, communicate clearly, take initiative, and can manage multiple moving pieces with minimal direction.

Qualifications

• Highly organized
• Excellent communication skills
• Proactive with strong initiative
• Ability to manage multiple moving pieces without constant direction
• Strong prioritization, problem-solving and follow-through

Responsibilities

• Answer phones and respond to new customer inquiries
• Manage incoming leads and follow up with potential customers
• Schedule and dispatch technicians
• Communicate appointment details and job updates with customers
• Monitor jobs and coordinate next steps
• Ensure technicians have required updates and documentation
• Review time entries and follow up on missing time records
• Organize job documentation including photos, readings and customer signatures
• Enter cleaning estimates and job information into CRM
• Track equipment to ensure correct assignment
• Order and track supplies to ensure team has necessary materials

Job description

Future Opening: Dispatch & Customer Care Coordinator

Replies within 24 hours

• Opportunity for advancement
• Paid time off

Voda Cleaning & Restoration of NW Arkansas is growing, and we’re looking for an organized, dependable, and customer-focused person to join our team as a Dispatch & Customer Care Coordinator.

This position plays an important role in keeping our day-to-day operations running smoothly. You’ll communicate with customers, coordinate technicians and schedules, keep job information organized, and help make sure important details don’t fall through the cracks.

Responsibilities

• Answer phones and respond to new customer inquiries
• Manage incoming leads and follow up with potential customers
• Schedule and dispatch technicians
• Communicate appointment details and job updates with customers
• Monitor jobs throughout the day and help coordinate next steps
• Keep technicians on track with required job updates and documentation
• Review technician time entries and follow up on missing or incomplete time tracking
• Review and organize job documentation, including photos, readings, customer signatures, and required closeout information
• Follow up with technicians when required job information is missing
• Enter cleaning estimates and job information into our CRM
• Track equipment and make sure it is assigned to the appropriate jobs
• Order and track supplies and inventory to help ensure the team has the materials and equipment they need.
• Learn the administrative side of insurance restoration jobs as you grow in the position

Who We’re Looking For

We’re looking for someone who is highly organized, communicates well, takes initiative, and can manage multiple moving pieces without needing constant direction. Our schedule can change quickly, so the ability to prioritize, problem-solve, and follow through is important.

Compensation: $17.00 - $20.00 per hour

Welcome to Voda Cleaning and Restoration!

Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.

At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.

What sets Voda Cleaning and Restoration apart?

• Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
• Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
• Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
• Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
• Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
• Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
• Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.

So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.

Join us and be a part of something extraordinary! Apply now and become part of a greater mission!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.

Referral code from a current employee If no code provided, add their name instead.

"I am incredibly proud to be a restoration technician at Voda Cleaning & Restoration. Working with a team of dedicated professionals who are passionate about delivering the highest quality restoration services is a true privilege. From tackling water damage emergencies to meticulously restoring precious heirlooms, every day presents new challenges and opportunities to make a positive impact on people's lives. Voda's commitment to cutting-edge technology, industry-leading expertise, and unwavering customer focus ensures that we not only meet but exceed our clients' expectations. Being part of a company that values integrity, teamwork, and excellence in every aspect of our work fills me with a sense of fulfillment and purpose. I am confident that at Voda, we are not just restoring properties; we are restoring hope and peace of mind for our valued customers."

Voda Cleaning & Restoration 135 subscribers