Service Dispatcher: Scheduling, Routing & Field Ops

AvaHR; Bowmansville (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Empire Petroleum Services (EPS) is seeking a detail-oriented Service Dispatcher to coordinate service operations across our petroleum equipment and fueling infrastructure. This role is the central hub between customers, technicians, and internal teams, ensuring timely, efficient service delivery.

The ideal candidate combines strong organizational discipline with clear communication and the ability to stay calm, adjust quickly as priorities change, and lead with confidence while working as part

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office and service management software.
• Strong organizational, scheduling, and multitasking skills.
• 2+ years dispatching or service coordination preferred.

Responsibilities

• Answer inbound service calls and emails in a professional and responsive manner.
• Triage service requests and gather accurate, complete job information.
• Schedule and dispatch field technicians based on skill set, geography, urgency, and workload.
• Maintain visibility of open calls and the service backlog.
• Create, update, and close work orders in the service management systems.
• Provide administrative support to service management as needed.

Skills

MS Office

Service management software

Organizational skills

Scheduling

Multitasking

Knowledge of Western New York roads

Verbal and written communication

Education

High school diploma or equivalent

Tools

Service management software

Job description

Empire Petroleum Services (EPS) is seeking a detail-oriented Service Dispatcher to coordinate service operations across our petroleum equipment and fueling infrastructure. This role is the central hub between customers, technicians, and internal teams, ensuring timely, efficient service delivery.

The ideal candidate combines strong organizational discipline with clear communication and the ability to stay calm, adjust quickly as priorities change, and lead with confidence while working as part