Service Dispatcher & Scheduler — Field Service Orchestrator

Chemtek, Inc.; Blanch (NC); On-site; USD 51,577,000 - 74,501,000; Full time

Benefits offered by this job

Health reimbursement

401(k)

Paid vacation

Paid sick leave

Paid holidays

Christmas holiday days off

Product training

Career growth

Job summary

Chemtek, Inc. is seeking a Service Dispatcher / Coordinator to organize service requests, technician schedules, product deliveries, installations, travel arrangements, and work-order documentation.

You will be the central point of coordination between customers, technicians, the equipment shop, purchasing, shipping, and management. This full-time, on-site role is based at Chemtek’s Yanceyville facility and emphasizes strong organizational skills, the ability to manage multiple priorities, and

Qualifications

• Experience in dispatching, logistics, service coordination, scheduling, transportation, customer service, or office administration.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and changing schedules.
• Professional telephone and email communication.
• Experience with CRM, ERP, dispatching, work-order, or scheduling software is preferred.

Responsibilities

• Receive service requests by phone, email, and internal communication systems.
• Gather complete information about the customer, equipment, problem, location, and urgency.
• Prioritize service calls based on safety, customer impact, technician availability, location, and required parts.
• Schedule local technicians, traveling technicians, deliveries, preventive maintenance, and installations.
• Coordinate technician routes to reduce unnecessary travel and downtime.
• Confirm appointments and site availability with customers.
• Communicate schedule changes, delays, and technician arrival information.
• Prepare work orders and provide technicians with customer information, equipment history, parts requirements, and service instructions.
• Coordinate with the Shop Coordinator to ensure equipment and installation materials are ready.
• Coordinate with purchasing and inventory personnel when parts are required.
• Arrange approved lodging and travel details for overnight service assignments.
• Monitor open service calls and follow up with technicians throughout the day.
• Confirm that work orders, photographs, service notes, delivery records, and customer signatures are completed.
• Identify incomplete documentation and follow up promptly.
• Maintain service calendars, customer equipment records, technician availability, and preventive-maintenance schedules.
• Help track repeat service calls, outstanding repairs, parts usage, and customer follow-up requirements.
• Assist customers professionally and calmly, particularly when equipment is down or production is affected.

Skills

Dispatching

Logistics

Scheduling

Customer service

Office administration

CRM/ERP software

Tools

CRM

ERP

Scheduling software

Job description

Chemtek, Inc. is seeking a Service Dispatcher / Coordinator to organize service requests, technician schedules, product deliveries, installations, travel arrangements, and work-order documentation.

You will be the central point of coordination between customers, technicians, the equipment shop, purchasing, shipping, and management. This full-time, on-site role is based at Chemtek’s Yanceyville facility and emphasizes strong organizational skills, the ability to manage multiple priorities, and