Service Dispatcher / Coordinator

Chemtek, Inc.; Blanch (NC); On-site; USD 51,577,000 - 74,501,000; Full time

Benefits offered by this job

Health reimbursement

401(k)

Paid vacation

Paid sick leave

Paid holidays

Christmas holiday days off

Product training

Career growth

Job summary

Chemtek, Inc. is seeking a Service Dispatcher / Coordinator to organize service requests, technician schedules, product deliveries, installations, travel arrangements, and work-order documentation.

You will be the central point of coordination between customers, technicians, the equipment shop, purchasing, shipping, and management. This full-time, on-site role is based at Chemtek’s Yanceyville facility and emphasizes strong organizational skills, the ability to manage multiple priorities, and

Qualifications

• Experience in dispatching, logistics, service coordination, scheduling, transportation, customer service, or office administration.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and changing schedules.
• Professional telephone and email communication.
• Experience with CRM, ERP, dispatching, work-order, or scheduling software is preferred.

Responsibilities

• Receive service requests by phone, email, and internal communication systems.
• Gather complete information about the customer, equipment, problem, location, and urgency.
• Prioritize service calls based on safety, customer impact, technician availability, location, and required parts.
• Schedule local technicians, traveling technicians, deliveries, preventive maintenance, and installations.
• Coordinate technician routes to reduce unnecessary travel and downtime.
• Confirm appointments and site availability with customers.
• Communicate schedule changes, delays, and technician arrival information.
• Prepare work orders and provide technicians with customer information, equipment history, parts requirements, and service instructions.
• Coordinate with the Shop Coordinator to ensure equipment and installation materials are ready.
• Coordinate with purchasing and inventory personnel when parts are required.
• Arrange approved lodging and travel details for overnight service assignments.
• Monitor open service calls and follow up with technicians throughout the day.
• Confirm that work orders, photographs, service notes, delivery records, and customer signatures are completed.
• Identify incomplete documentation and follow up promptly.
• Maintain service calendars, customer equipment records, technician availability, and preventive-maintenance schedules.
• Help track repeat service calls, outstanding repairs, parts usage, and customer follow-up requirements.
• Assist customers professionally and calmly, particularly when equipment is down or production is affected.

Skills

Dispatching

Logistics

Scheduling

Customer service

Office administration

CRM/ERP software

Tools

CRM

ERP

Scheduling software

Job description

Keep Our Technicians, Deliveries, and Customers Organized

Chemtek is a family-owned American manufacturer that has served the asphalt industry for 50 years. Our service team installs and maintains chemical-delivery and spray systems for asphalt producers and paving contractors.

We are looking for an organized, responsive Service Dispatcher / Coordinator to manage service requests, technician schedules, product deliveries, installation appointments, travel arrangements, and work-order documentation.

This is more than a traditional truck-dispatch position. You will be the central point of coordination between customers, technicians, the equipment shop, purchasing, shipping, and Chemtek management.

What You’ll Do

• Receive service requests by phone, email, and internal communication systems.
• Gather complete information about the customer, equipment, problem, location, and urgency.
• Prioritize service calls based on safety, customer impact, technician availability, location, and required parts.
• Schedule local technicians, traveling technicians, deliveries, preventive maintenance, and installations.
• Coordinate technician routes to reduce unnecessary travel and downtime.
• Confirm appointments and site availability with customers.
• Communicate schedule changes, delays, and technician arrival information.
• Prepare work orders and provide technicians with customer information, equipment history, parts requirements, and service instructions.
• Coordinate with the Shop Coordinator to ensure equipment and installation materials are ready.
• Coordinate with purchasing and inventory personnel when parts are required.
• Arrange approved lodging and travel details for overnight service assignments.
• Monitor open service calls and follow up with technicians throughout the day.
• Confirm that work orders, photographs, service notes, delivery records, and customer signatures are completed.
• Identify incomplete documentation and follow up promptly.
• Maintain service calendars, customer equipment records, technician availability, and preventive-maintenance schedules.
• Help track repeat service calls, outstanding repairs, parts usage, and customer follow-up requirements.
• Assist customers professionally and calmly, particularly when equipment is down or production is affected.

What We’re Looking For

• Experience in dispatching, logistics, service coordination, scheduling, transportation, customer service, or office administration.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and changing schedules.
• Professional telephone and email communication.
• Ability to remain calm when customers or technicians are under pressure.Good judgment when prioritizing service calls.
• Experience with CRM, ERP, dispatching, work-order, or scheduling software is preferred.
• Comfortable using email, spreadsheets, calendars, and business software.
• Ability to communicate effectively with customers, technicians, drivers, purchasing, and management.
• Knowledge of industrial equipment, trucking, construction, asphalt, manufacturing, or field service is helpful but not required.

Schedule

• Full-time, hourly position.
• Based at Chemtek’s Yanceyville facility.
• Primarily Monday through Friday.
• Some early or late communication may occasionally be required when technicians are traveling or completing customer installations.

Benefits

• Company-funded QSEHRA health reimbursement benefit for eligible employees and family members.
• 401(k) with company contribution.
• Paid vacation.
• Paid sick leave.
• Paid holidays.
• Eight additional paid days off during Chemtek’s Christmas holiday period.
• Training on Chemtek products, equipment, customers, and service procedures.
• Opportunity to grow with Chemtek’s expanding service organization.

The successful candidate will be someone who enjoys bringing order to a busy schedule, communicates clearly, follows through, and understands that good coordination is essential to good customer service.

This is your chance to join a company where your work matters every single day. If you're a safe driver and a hands-on problem solver who takes pride in fixing things right the first time, we want to hear from you.

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Chemtek is an equal opportunity employer.