Reception/Dispatcher for Electrical Service Company

Game Kings; Wheeling (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

Full Range Electrical Service Company in Wheeling, IL is seeking a Receptionist/Customer Service/Dispatcher to manage calls, update records, support technicians scheduling, and dispatch personnel to job sites.

The role emphasizes professional communication, accurate data entry, and coordination between clients and field staff in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills
• Ability to thrive in a fast-paced environment and work independently
• Excellent time management and prioritization abilities
• Attention to detail and organizational skills

Responsibilities

• Answer incoming phone calls, emails and other communications promptly and professionally
• Schedule and coordinate incoming service calls
• Enter and maintain customer information and records accurately
• Communicate with clients and technicians professionally
• Dispatch electricians and service technicians to residential and commercial sites
• Maintain dispatch logs, work orders and customer records in company software
• Provide status updates between field technicians and customers
• Support office staff with data entry and filing

Skills

Communication skills

Time management

Detail-oriented

Independent work

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k) matching
• Paid time off

Full Range Electrical Service Company in Wheeling is seeking a Receptionist/Customer Service/Dispatcher to join our team. This position is responsible for managing incoming calls and communications, updating customer information, supporting technicians schedule and dispatch.

Responsibilities:

• Handle incoming phone calls, emails, and other communications in a professional and timely manner
• Schedule and coordinate incoming service calls
• Accurately enter and maintain customer information and records
• Communicate professionally with clients and technicians
• Dispatch electricians and service technicians to residential and commercial job sites
• Maintain and update dispatch logs, work orders, and customer records in company software
• Communicate job status updates between field technicians and customers
• Support office staff with administrative tasks including data entry and filing

Requirements:

• High school diploma or equivalent
• Experience as an office assistant or willingness to learn on the job
• Strong verbal and written communication skills
• Ability to thrive in a fast-paced environment and work independently
• Excellent attention to detail and organizational skills
• Positive attitude with a proactive approach to tasks
• Strong time management skills and the ability to prioritize effectively

We’re looking for someone dependable, friendly, and eager to be a key part of our team. If this sounds like you, we’d love to hear from you!