Dispatch & Scheduling Lead for Field Techs

Ezee Fiber; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Employee Assistance Program (EAP)

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Ezee Fiber in Houston, TX is seeking a Dispatch Representative to coordinate field technician schedules for installations, repairs, and maintenance. The role requires meticulous attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

You will use GLDS and MS Office to track status, adjust assignments, and provide timely updates to teammates and customers while upholding SLAs.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in dispatch, scheduling, or quota management in telecommunications, utilities, or field services.
• Strong problem-solving, multitasking, and communication abilities in a high-volume environment.
• Technical proficiency with dispatch software, workforce management tools, and Microsoft Office Suite.

Responsibilities

• Assign and schedule jobs efficiently to technicians based on availability, location, and priority.
• Monitor job progress and provide real-time updates and route optimizations to technicians.
• Maintain clear and consistent communication with field technicians, supervisors, and customer service teams.
• Use dispatching software (GLDS) to track job status and technician workload.
• Quickly adapt job assignments in response to cancellations, reschedules, or urgent requests.
• Ensure all jobs are completed within expected timeframes and in compliance with SLAs.
• Identify workflow bottlenecks and escalate complex issues to the Dispatch Supervisor.
• Accurately document customer interactions, service requests, dispatch activities, and technician assignments.
• Uphold company policies and procedures throughout the dispatch process.

Skills

Dispatch experience

Multitasking

Communication

Time management

Problem solving

Education

High school diploma

Tools

GLDS

Microsoft Office

Job description

Ezee Fiber in Houston, TX is seeking a Dispatch Representative to coordinate field technician schedules for installations, repairs, and maintenance. The role requires meticulous attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

You will use GLDS and MS Office to track status, adjust assignments, and provide timely updates to teammates and customers while upholding SLAs.