Houston Lighting & Electrical Service Dispatcher

Facility Solutions Group, Inc.; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K with matching

Medical, Dental and Life benefits

Job summary

Facility Solutions Group, Inc. in Houston, TX is seeking a Service Dispatcher to review customer work orders, schedule technicians, and relay essential details. The ideal candidate will understand lighting maintenance concepts and excel in scheduling crews and communicating with customers.

The role requires daily commuting to our Houston facility, a High School Diploma, and proficiency with Excel. 401K, health benefits, and advancement opportunities are offered to qualified team members.

Qualifications

• High School Diploma required.
• 1 year experience in scheduling/dispatching preferred.
• Must have valid driver’s license.
• Able to report to facility Mon-Fri 7a-5p.
• Drug and background screening required.
• Knowledge of lighting preferred.

Responsibilities

• Prepare work orders and distribute them to field technicians.
• Schedule service calls and dispatch field technicians.
• Keep a record of service calls and work orders.
• Update and maintain the service management system with notes and current status.
• Audit and close completed work orders.
• Update customers with schedules and material lead times.
• Maintain and update the contract database and administer changes to service contracts.
• Maintain clear and concise communications with managers, crew, and customers.
• Adhere to the requirements of National Accounts customers.
• Manage the full life cycle of a work order from open to update.
• Audit daily service management reports and quality metrics.

Skills

Scheduling

Customer service

Communication

Multitasking

Education

High School Diploma

Tools

Excel

Job description

Facility Solutions Group, Inc. in Houston, TX is seeking a Service Dispatcher to review customer work orders, schedule technicians, and relay essential details. The ideal candidate will understand lighting maintenance concepts and excel in scheduling crews and communicating with customers.

The role requires daily commuting to our Houston facility, a High School Diploma, and proficiency with Excel. 401K, health benefits, and advancement opportunities are offered to qualified team members.