Field Service Dispatcher — Schedule & On-Call Coordination

United Rentals; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Parental Leave

Compassion Fund

Employee Discount

Career Development

Vacation Buy Up

Early Wage Access

Paid Sick Leave

Inclusive culture

Job summary

United Rentals, the world’s largest equipment rental provider, is seeking a Field Service Dispatcher in Houston. You will organize daily dispatches for field technicians, coordinating with branch and operations managers to ensure timely service calls and equipment exchanges.

Qualifications include a high school diploma or equivalent and a valid driver’s license; knowledge of DOT/FMCR rules helps ensure compliance.

Qualifications

• High School diploma or equivalent.
• Valid driver's license with acceptable driving record.
• Technical knowledge of DOT/Federal Motor Carrier rules and regulations.
• Diligent attention to safety.
• Ability to multitask in a fast-paced environment.
• Strong leadership, organization and communication skills.

Responsibilities

• Oversee, schedule and dispatch Technicians within the Centralized branch territory utilizing system resources and map module to maximize efficiency.
• Drive accurate Service Repair time measurement by ensuring compliance with procedures.
• As needed, support branches in maintaining customer relations via phone, making additions, cancellations, and changes regarding equipment location or delivery time.
• Balance equipment repair with PM currency demands of on-rent equipment.
• Ensure necessary service vehicle parts inventory.
• Prioritize equipment repairs as necessary to minimize Service Repair time.
• Schedule off hour/emergency on-call duty with all field technicians.
• Ensure compliance with escalation procedure Optimize use of overtime and outside
• Manage and process invoicing of all Field Service Customer Owned Equipment repair, Damage/abuse and Warranty claim processes.
• Assign specific service trucks, as require.
• Demonstrate commitment to safety and discipline through exemplary personal compliance, accountability and pro-active communication.
• Other duties assigned as needed.

Skills

Multitasking

Leadership

Organization

Communication

Safety awareness

Education

High School diploma or equivalent

Job description

United Rentals, the world’s largest equipment rental provider, is seeking a Field Service Dispatcher in Houston. You will organize daily dispatches for field technicians, coordinating with branch and operations managers to ensure timely service calls and equipment exchanges.

Qualifications include a high school diploma or equivalent and a valid driver’s license; knowledge of DOT/FMCR rules helps ensure compliance.