Service Dispatcher | Houston Scheduling & Care

Ift; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Life Insurance

EAP

401K matching

Job summary

Lonestar Forklift in Houston, Texas is seeking a Service Dispatcher to coordinate service jobs, schedule technicians, and manage work orders in our ERP system. The ideal candidate will ensure timely service delivery and maintain clear communication with customers and internal teams.

Responsibilities include prioritizing appointments, balancing workloads, and ensuring safety and accuracy in invoicing. Onsite work in Houston, TX with competitive benefits and a collaborative work culture.

Qualifications

• Previous work experience related to dispatching or scheduling.
• Proficiency with MS Office Suite (Word, Excel, Outlook).
• Excellent organizational and planning skills.

Responsibilities

• Schedule, coordinate, and assign jobs to Service Technicians.
• Manage new and ongoing work orders using an ERP system.
• Utilize the service scheduler to prioritize and schedule appointments.
• Communicate with Service and Parts teams to balance workloads and meet customer needs.
• Manage incoming job leads using established processes.
• Maintain professional communication with customers.

Skills

Dispatching experience

MS Office Suite

Organizational skills

Customer-oriented

Verbal and written communication

Interpersonal skills

Multitasking

Tools

ERP software

MS Office

Job description

Lonestar Forklift in Houston, Texas is seeking a Service Dispatcher to coordinate service jobs, schedule technicians, and manage work orders in our ERP system. The ideal candidate will ensure timely service delivery and maintain clear communication with customers and internal teams.

Responsibilities include prioritizing appointments, balancing workloads, and ensuring safety and accuracy in invoicing. Onsite work in Houston, TX with competitive benefits and a collaborative work culture.