Service Dispatcher Leader – HVAC/Plumbing/Electrical

Climate-Experts; Melbourne (FL); Presencial; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly commission

4-day workweek

Descripción de la vacante

Climate Experts in Melbourne, FL is seeking a Call-by-Call Manager / Service Dispatcher to lead dispatch operations across HVAC, Plumbing and Electrical. This full-time role reports to the service leadership and offers a base salary with monthly commissions.

You will manage the live service board, coach technicians, and drive revenue by improving close rates and reducing callbacks. A strong dispatcher background and service-industry experience are essential.

Formación

• 2+ years dispatch or field operations experience.
• HVAC/Plumbing/Electrical industry experience preferred.
• ServiceTitan experience preferred.
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.
• Revenue-driven and performance-oriented mindset.

Responsabilidades

• Manage daily dispatch board for HVAC, Plumbing & Electrical technicians.
• Assign the right technician to the right job.
• Optimize routes to reduce travel time.
• Monitor technician status and productivity.
• Prepare next-day scheduling and job assignments.
• Provide pre-call strategy and real-time call support.
• Assist with diagnostics, pricing, and objection handling.
• Audit estimates and job documentation.
• Follow up on unsold estimates (target 30%+ close rate).
• Drive closed revenue performance.
• Monitor field efficiency and downtime.
• Maintain pricing integrity and margin protection.

Conocimientos

Leadership

Communication

Multitasking

Revenue-driven

Herramientas

ServiceTitan

Descripción del empleo

Climate Experts in Melbourne, FL is seeking a Call-by-Call Manager / Service Dispatcher to lead dispatch operations across HVAC, Plumbing and Electrical. This full-time role reports to the service leadership and offers a base salary with monthly commissions.

You will manage the live service board, coach technicians, and drive revenue by improving close rates and reducing callbacks. A strong dispatcher background and service-industry experience are essential.