Service Dispatcher: Keep Customers Happy, Teams Moving

Dead River Company; Bristol (NH); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Company Provided Life Insurance

Short-term and Long-term Disability

401(k) plan with company match

Paid time off and holidays

Tuition assistance for employees and;

Scholarships for employees’ children

Discounts on products and services

Growth opportunities

Job summary

Dead River Company is seeking a Service Dispatcher to help keep our customers comfortable and our service team moving in New Hampshire. The role focuses on coordinating calls, schedules, and field technician support to ensure timely, professional service.

Weekly pay and industry-leading benefits accompany a competitive hourly wage. The position requires strong communication, organization, and a customer-first approach, with training provided where needed.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, dispatching or scheduling experience is a plus; but we’re willing to train the right candidate.
• Experience working with service operations, inventory, or billing is helpful.
• Knowledge of petroleum products, heating equipment, or service industries is beneficial but not required.

Responsibilities

• Answer incoming service calls with professionalism and a customer-first attitude.
• Schedule service calls, preventive maintenance, tune-ups, and annual service contract work.
• Coordinate technician schedules and dispatch field personnel efficiently.
• Communicate with technicians regarding job assignments and updates.
• Process service-related billing, parts usage, labor entries, and invoicing.
• Reconcile technician billable and non-billable hours.
• Manage service contracts, including setup, renewals, scheduling, and terminations.
• Support inventory control by tracking parts usage and assisting restocking.
• Coordinate gas check programs by contacting customers and scheduling appointments.
• Resolve customer concerns and escape complex issues when necessary.

Skills

Customer service

Dispatching

Scheduling

Administrative work

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Billing software

Inventory systems

Job description

Dead River Company is seeking a Service Dispatcher to help keep our customers comfortable and our service team moving in New Hampshire. The role focuses on coordinating calls, schedules, and field technician support to ensure timely, professional service.

Weekly pay and industry-leading benefits accompany a competitive hourly wage. The position requires strong communication, organization, and a customer-first approach, with training provided where needed.