Service Dispatcher

Dead River Company; Bristol (NH); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Company Provided Life Insurance

Short-term and Long-term Disability

401(k) plan with company match

Paid time off and holidays

Tuition assistance for employees and;

Scholarships for employees’ children

Discounts on products and services

Growth opportunities

Job summary

Dead River Company is seeking a Service Dispatcher to help keep our customers comfortable and our service team moving in New Hampshire. The role focuses on coordinating calls, schedules, and field technician support to ensure timely, professional service.

Weekly pay and industry-leading benefits accompany a competitive hourly wage. The position requires strong communication, organization, and a customer-first approach, with training provided where needed.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, dispatching or scheduling experience is a plus; but we’re willing to train the right candidate.
• Experience working with service operations, inventory, or billing is helpful.
• Knowledge of petroleum products, heating equipment, or service industries is beneficial but not required.

Responsibilities

• Answer incoming service calls with professionalism and a customer-first attitude.
• Schedule service calls, preventive maintenance, tune-ups, and annual service contract work.
• Coordinate technician schedules and dispatch field personnel efficiently.
• Communicate with technicians regarding job assignments and updates.
• Process service-related billing, parts usage, labor entries, and invoicing.
• Reconcile technician billable and non-billable hours.
• Manage service contracts, including setup, renewals, scheduling, and terminations.
• Support inventory control by tracking parts usage and assisting restocking.
• Coordinate gas check programs by contacting customers and scheduling appointments.
• Resolve customer concerns and escape complex issues when necessary.

Skills

Customer service

Dispatching

Scheduling

Administrative work

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Billing software

Inventory systems

Job description

Keep Our Customers Comfortable. Keep Our Service Team Moving.

$19.72 to $29.59 an hour- Based on Experience.

Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Are you a natural problem solver with outstanding communication skills? Do you enjoy coordinating schedules, helping customers, and keeping operations running smoothly? If so, we'd love to hear from you.

As a Service Dispatcher, you'll play a critical role in ensuring our customers receive timely, professional service while supporting our technicians in the field. Every day brings new challenges and opportunities to make a difference for both customers and teammates.

What You’ll Do

• Answer incoming service calls with professionalism, empathy, and a customer-first attitude
• Schedule service calls, preventive maintenance, tune-ups, and annual service contract work
• Coordinate technician schedules and dispatch field personnel efficiently
• Communicate with technicians throughout the day regarding job assignments, updates, and customer needs
• Process service-related billing, parts usage, labor entries, and invoicing
• Reconcile technician billable and non-billable hours
• Manage service contracts, including setup, renewals, scheduling, and terminations
• Support inventory control by accurately tracking parts usage and assisting with vehicle restocking
• Coordinate gas check programs by contacting customers, explaining services, and scheduling appointments
• Resolve customer concerns and escape complex issues when necessary

What Makes You Successful

We're looking for someone who is:

• Highly organized and detail-oriented
• An excellent communicator with strong listening skills
• Skilled at multitasking and prioritizing competing demands
• Dependable and accountable
• Comfortable working with computer systems and office technology
• Analytical and solution-focused
• Professional, courteous, and team-oriented
• Able to remain calm and effective in a dynamic, fast-paced environment
• Flexible to work overtime when business demands require it

Qualifications

• High school diploma or equivalent preferred
• Customer service, dispatching, scheduling, or administrative experience is a plus, but we're willing to train the right candidate
• Experience working with service operations, inventory, or billing is helpful
• Knowledge of petroleum products, heating equipment, or service industries is beneficial but not required

Why Join Dead River Company?

At Dead River Company, we're more than Northern New England's leading energy provider. We're a company built on Integrity, Caring, and Excellence, where employees are valued, supported, and empowered to grow their careers.

When you join our team, you'll become part of an organization committed to exceptional customer service, operational excellence, and creating a workplace where people can succeed together.

Ready to Make an Impact?

Join Dead River Company and help deliver the exceptional service our customers count on every day.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.