Service Operations Manager – Customer Focus & Efficiency

Dead River Company; Farmington (ME); On-site; USD 58,000 - 88,000; Full time

Job summary

Dead River Company in Farmington, ME seeks an Administrative Service Manager to coordinate Service Department operations, ensuring customer satisfaction and profitable performance. You will supervise dispatch, inventory, billing, productivity and payroll while leading a team.

The role emphasizes planning, scheduling, cross-training, and accurate reporting, with a focus on safety and cost control. Strong communication and leadership are essential for success.

Qualifications

• Two to four years of supervisory experience preferred.
• Accounting background helpful.
• Prior petroleum industry knowledge a plus.
• High school diploma required.

Responsibilities

• Supervises administrative operations of the Service Department to promote customer service, efficiency and a harmonious working atmosphere.
• Oversees dispatching of service technicians, scheduling and payroll hours.
• Generates and analyzes month-end Service Department reports and participates in budgeting.
• Manages purchasing, pricing and inventory of heating equipment and parts.
• Ensures safety and proper ergonomics in the office environment.

Skills

Leadership skills

Troubleshooting

Customer service

Communication

Flexibility

Common sense

Planning & scheduling

Delegation & follow-up

Accounting controls

Education

High school diploma

Job description

Dead River Company in Farmington, ME seeks an Administrative Service Manager to coordinate Service Department operations, ensuring customer satisfaction and profitable performance. You will supervise dispatch, inventory, billing, productivity and payroll while leading a team.

The role emphasizes planning, scheduling, cross-training, and accurate reporting, with a focus on safety and cost control. Strong communication and leadership are essential for success.