Service Dispatch & Operations Coordinator

Dead River Company; Northampton (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Paid time off

Job summary

Dead River Company in Northampton, MA is seeking a Service Dispatcher to coordinate dispatching, inventory, billing, payroll and productivity in a fast-paced environment. The role focuses on delivering high customer satisfaction and efficient operations.

The ideal candidate has strong communication, scheduling and detail-oriented skills; no licensing is required. Compensation is hourly $20–$29 with benefits and opportunities for growth.

Qualifications

• High school education or equivalent preferred.
• No prior experience required; basic understanding of petroleum products is beneficial.
• No licensing or testing required for this position.

Responsibilities

• Receive and log service related calls, schedule service.
• Schedule technicians for routine tuneups and maintenance.
• Communicate with field technicians about job assignments and progress.
• Enter parts and labor in system to generate invoices.
• Coordinate service contracts and annual maintenance work.
• Assist in managing parts inventory and gas check program.

Skills

Communication

Scheduling

Attention to detail

Analytical skills

Professional appearance

Overtime flexibility

Adaptability

Education

High school diploma or equivalent

Job description

Dead River Company in Northampton, MA is seeking a Service Dispatcher to coordinate dispatching, inventory, billing, payroll and productivity in a fast-paced environment. The role focuses on delivering high customer satisfaction and efficient operations.

The ideal candidate has strong communication, scheduling and detail-oriented skills; no licensing is required. Compensation is hourly $20–$29 with benefits and opportunities for growth.