Service Dispatcher: HVAC, Refrigeration & Kitchen Equipment

Air Comfort Service Group; Melville (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

401(k) with company match

Professional development opportunities

Job summary

Air Comfort Service Group is seeking an experienced Service Dispatcher in the New York area to keep our service operations running smoothly. You will coordinate requests, assign technicians, and keep clients informed as priorities shift.

Responsibilities include scheduling, route optimization, and maintaining accurate work orders while delivering exceptional client service. Experience in refrigeration, kitchen equipment, or HVAC is a plus, with a supportive team and growth opportunities.

Qualifications

• Minimum of 2 years dispatching experience in refrigeration, commercial kitchen equipment, HVAC, or related.
• Understanding of field service operations, including emergency calls, technician scheduling, parts coordination, and return visits.
• Strong organizational skills with ability to multitask and manage multiple service calls.
• Excellent client service skills, with clear, professional telephone and written communication.
• Proficiency with dispatch software and standard computer applications.

Responsibilities

• Schedule and dispatch technicians based on expertise, location, and urgency.
• Manage daily dispatch board and adjust for emergencies or delays.
• Coordinate service calls, preventive maintenance, and return visits.
• Build efficient routes to maximize technician time and resources.
• Respond to client inquiries with professional communication and set clear expectations.

Skills

Dispatching experience

Organizational skills

Client communication

Problem solving

Dispatch software proficiency

Tools

Dispatch software

Job description

Air Comfort Service Group is seeking an experienced Service Dispatcher in the New York area to keep our service operations running smoothly. You will coordinate requests, assign technicians, and keep clients informed as priorities shift.

Responsibilities include scheduling, route optimization, and maintaining accurate work orders while delivering exceptional client service. Experience in refrigeration, kitchen equipment, or HVAC is a plus, with a supportive team and growth opportunities.