HVAC Dispatcher

AFGO Mechanical Services, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

AFGO Mechanical Services, Inc. in Long Island City, NY, is seeking an HVAC Dispatcher to manage a high-volume stream of service requests and coordinate maintenance calls.

The ideal candidate will be proactive, highly organized, and capable of coordinating field teams with precision. Applicants should have strong verbal and written communication skills for interaction with internal teams and external clients.

Qualifications

• 3+ years of dispatching experience in a high-volume service environment.
• Excellent customer service skills in a business-to-business setting.
• Strong multitasking and organizational abilities.
• Proactive, resourceful, and goal-oriented mindset.

Responsibilities

• Coordinate and dispatch technicians for scheduled maintenance, emergency, and routine service calls.
• Assign technicians based on skill set, availability, and geographic location.
• Serve as a liaison between technicians and clients to assess service needs and determine appropriate actions.
• Ensure all service requests are handled promptly and efficiently.
• Maintain clear and professional communication with customers and internal staff.
• Demonstrate strong organizational, multitasking, and problem-solving abilities in a fast-paced environment.

Skills

Dispatcher experience

High-volume service

Customer service (B2B)

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Dynamics Field Service

ServiceChannel

FM Pilot

Job description

Job Description

HVAC Dispatcher

A Long Island City-based HVAC service company is seeking a highly organized and detail-oriented HVAC Dispatcher to join our team. The ideal candidate will be proactive, energetic, and capable of managing a high volume of service requests while ensuring timely and efficient coordination of service, repair, and maintenance calls. Strong verbal and written communication skills are essential for effective interaction with both internal teams and external clients.

Key Responsibilities

• Coordinate and dispatch technicians for scheduled maintenance, emergency, and routine service calls
• Assign technicians based on skill set, availability, and geographic location
• Serve as a liaison between technicians and clients to assess service needs and determine appropriate actions
• Ensure all service requests are handled promptly and efficiently
• Maintain clear and professional communication with customers and internal staff
• Demonstrate strong organizational, multitasking, and problem-solving abilities in a fast-paced environment

Required Qualifications

• Minimum of 3 years of dispatching experience
• Experience in a high-volume service environment
• Excellent customer service skills in a business-to-business setting
• Strong multitasking and organizational abilities
• Proactive, resourceful, and goal-oriented mindset
• High school diploma or equivalent

Preferred Skills & Experience

• Proficiency in Microsoft Office applications
• Experience with Microsoft Dynamics Field Service
• Familiarity with ServiceChannel and FM Pilot

Company Description

AFGO Mechanical Services, Inc. has been in business for over 25 years and is a growing Commercial HVAC Service Company in the NYC Metropolitan Area. Our office is conveniently located in Long Island City, Queens near the N, Q Train stops.

AFGO Mechanical Services, Inc. has been in business for over 25 years and is a growing Commercial HVAC Service Company in the NYC Metropolitan Area. Our office is conveniently located in Long Island City, Queens near the N, Q Train stops.